Dejah M. Leach
Oxon Hill,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
50/50 Raffle Ticket Seller
Nationals Park
03.2025 - Current
- Sell 5050 Raffle tickets to Nationals Park guests using a touch screen electronic handheld system.
- Act as ambassadors and spread awareness of the 50/50 Raffle and charity initiatives to our guests.
- Accurately account for large amounts of cash, electronic payments, and distribution of raffle tickets, which are reconciled and reported to the 50/50 Raffle Supervisor after each shift.
- Enthusiastically approach guests pre-game and in-game with sales pitches, raffle information, and charity information.
- Clearly communicate and educate potential donors to the 50/50 raffle rules and procedures.
- Responsibly deposit cash and records of all electronic payments each shift and return all deposit slips to the 50/50 Raffle Supervisor at the end of each shift.
50/50 Raffle Ticket Seller
Capital One Arena
12.2024 - 03.2025
- Sold raffle tickets using electronic systems, enhancing guest engagement and charity awareness.
- Manage electronic payments, ensuring accurate reporting and reconciliation post-shift.
- Educate guests on raffle procedures, fostering understanding and participation.
- Approach guests enthusiastically, providing sales pitches and charity information.
- Support charity initiatives, contributing to increased awareness and funds.
Cashier
Wegmans
06.2022 - 10.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals. Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Telehealth Specialist
Visionworks
12.2021 - 06.2022
- Patient outreach and scheduling patients for annual exams
- Pulling insurances and checking eligibility
- Acknowledging HIPPA rights
- Pre testing patients; getting them ready for the doctor
- Gathering previous RX information
- Filling RX in frames of patients choice and billing out for rightful examinations (Contact lens/ Eye glasses exams or evaluation with doctor for contact exams)
- Providing promotional deals
Microsoft Teams/ SharePoint
YEALP DC, Next Tech
08.2020 - 04.2021
- Effectively navigating through sharepoint by learning and using the information from the 2013 SharePoint Software. Completing tasks in a timely fashion.
- Knowing when it’s appropriate to use an app, link, or page. Furthermore, knowing when to create lists/ libraries, sites, workflows and security/ permissions.
- Exposure on how to develop a page by learning the different features in it (webparts, ribbons, and uploading documents).
- Constructing lists from Excel Documents and transitioning them over onto sharepoint. And, using Microsoft Teams as a way to conjoin meetings and collaborate on assignments. As a result, constructing solutions to various needs.
- Navigate through the different settings enabling and disabling different actions on the sharepoint web.
Whole Foods Shopper, Amazon
Whole Foods
10.2020 - 12.2020
- Clocking in/ out at either a kiosk or microsoft app on the Apple products assigned.
- Using the technology to refer to orders and get what’s needed.
- Shopping for designated customers
- Bagging and tagging the appropriate grocery bags
- Then staging them in the appropriate chiller, ambient, or frozen section.
- Finally completing the customer orders in a timely fashion and efficiently.
Hair Stylist Assistant/ Receptionist
Hair Peace DC Mobile Hair Salon
07.2014 - 09.2020
- Greet customers and ensured the client’s comfort during their visit
- Getting customers checked in/ out using a sign in form or app similar to a custom list electronically.
- Providing exceptional customer service through a series of tasks; assisting the stylist with braiding, preparing a client’s head for a perm or color, shampooing, and blow drying client’s hair, and preparing clients specifically for certain hairstyles.
- Handling receipts electronically or by printouts.
- Set Appointments electronically or by appointment book/ calendar.
Education
Some college education -
University of The District of Colombia
Washington, DC01.2020
High School Diploma -
EL Haynes PCS
Washington, DC06.2019
Skills
- Microsoft Suite
- Administrative Support
- Record Keeping
- Cash handling
- SharePoint
- Customer Service
- Creative Problem-Solving Sales Techniques
- Communication skills
- Self-Motivated
- Organization
Awards
A-B Honor roll Award (Grades: 9th-10th, 2014- 2017), School Values Award (Grade: 9th- 12th, 2014-2019)
Timeline
50/50 Raffle Ticket Seller
Nationals Park
03.2025 - Current
50/50 Raffle Ticket Seller
Capital One Arena
12.2024 - 03.2025
Cashier
Wegmans
06.2022 - 10.2023
Telehealth Specialist
Visionworks
12.2021 - 06.2022
Whole Foods Shopper, Amazon
Whole Foods
10.2020 - 12.2020
Microsoft Teams/ SharePoint
YEALP DC, Next Tech
08.2020 - 04.2021
Hair Stylist Assistant/ Receptionist
Hair Peace DC Mobile Hair Salon
07.2014 - 09.2020
Some college education -
University of The District of Colombia
High School Diploma -
EL Haynes PCS
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