De'Jahanna Rhodes

• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Offered additional products or services to enhance customer experience.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Assisted customers with navigating the company's website to locate desired information or items for purchase.
• Navigated through computer systems to review information and respond appropriately to callers.
• Attended regular training sessions on updates and changes within the industry or organization.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Prepared trucks for timely dispatch.
• Demonstrated respect, friendliness and willingness to help wherever needed.
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Prepared packages for dispatch.

• Inspected outgoing shipments for accuracy and compliance with quality standards.
• Collaborated with team members to streamline packing processes, enhancing overall workflow efficiency.
• Proved successful working within tight deadlines and a fast-paced environment.
• Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
• Maintained a clean and safe work environment, adhering to company policies and OSHA regulations.
• Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.

• Promoted food items, beverages and desserts to increase sales.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Operated cash registers accurately and efficiently to process customer transactions.
• Assisted with food preparation tasks such as cutting vegetables or making sandwiches.
• Verified that prepared food met quality standards before serving it to customers.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Kept customer and food preparation areas clean and well-organized.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

• Align components for proper fit and adjust as necessary during the assembly process.
• Promoted worksite safety by explaining and enforcing OSHA requirements.
• Maintain a clean work area by sweeping up debris from assembly operations.
• Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
• Inspect finished products for defects and conformance to customer requirements.
• Collaborated with a team to meet or exceed production targets.