Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Delanta A. Thompson

District Heights

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. 10+ years of budget experience, Professional Developer, excellent software skills, medication administrator, facilities operations expert.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Rocketship Public Schools
07.2024 - Current
  • Led cross-functional teams to optimize business processes and enhance operational efficiency.
  • Developed and implemented strategic initiatives that improved overall performance metrics across departments.
  • Analyzed operational workflows to identify bottlenecks and propose effective solutions for process improvement.
  • Managed budgetary planning and resource allocation, ensuring alignment with organizational goals and objectives.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed payroll activities accurately, ensuring timely compensation and compliance with labor laws.
  • Handled payment collection and payroll of 36 employees.
  • Performed routine wound care and dressing changes on schedule for students
  • Educated students and teachers on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Administered medication to students as required, ensuring adherence to health protocols.
  • Supervised daily security operations, ensuring compliance with policies and procedures.
  • Developed incident reports, documenting student injuries and recommending preventative measures.
  • Coordinated with local law enforcement during investigations and emergencies to enhance response efforts.
  • Implemented school policies to enhance student learning and safety environments.
  • Coordinated professional development programs for faculty to improve instructional practices.
  • Collaborated with staff to develop and execute strategic improvement plans for academic excellence.

Unit Operations Director of Facilities

Alexandria Public Schools
12.2023 - 07.2024
  • Tracked trends and suggested enhancements to both challenge and refine company’s product offerings
  • Monitored and coordinated workflows to optimize resources
  • Improved project efficiency with strategic planning, resource allocation, and time management
  • Spearheaded innovative approaches to resource allocation and strategic planning
  • Worked closely with organizational leadership and board of directors to guide operational strategy
  • Drafted and distributed reports to assist board members with critical business decisions
  • Recruits, hires, and trains team members
  • Evaluates employee performance objectively using established metrics
  • Leading to fair compensation adjustments based on meritocracy principles
  • Managed daily operations while overseeing multiple locations to foster increased productivity.

Assistant Director of Facilities

Pendry Hotel
01.2023 - 12.2023
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Communicated repair needs to maintenance staff
  • Conducted regular room inspections to verify compliance of area standards
  • Assigned facilities staff to specific shifts and room blocks based on the abilities and daily requirements
  • Completed schedules, shift reports, and other business documentation
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
  • Worked with front desk to respond promptly at all guest requests
  • Evaluated employee performance and developed improvement plans
  • Established team priorities, maintained schedules and monitored performance
  • Defined clear targets and objectives and communicated to other team members
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Director of Facility Operations

Next Level Hosp
10.2021 - 01.2023
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Communicated repair needs to maintenance staff
  • Conducted regular room inspections to verify compliance of area standards
  • Assigned facilities staff to specific shifts and room blocks based on the abilities and daily requirements
  • Completed schedules, shift report

Director of Operations

Healthcare services group inc.
02.2018 - 10.2021
  • Drove continuous improvement initiatives within environmental health, safety and sanitation areas
  • Complied reports and provided training courses
  • Investigated complaints and expediently resolved concerns
  • Prepared detailed scientific reports or presentations based on findings
  • Performed environmental site assessments and provided remediation recommendations
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day -to-day duties accurately and efficiently
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
  • Maintained energy and enthusiasm in fast-paced environment
  • Verified and submitted timekeeping information for accurate and efficient payroll processing
  • Managed payroll data entry and processing for 30 employees to comply with predetermined company guidelines
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
  • Developed and implemented scheduling policies
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Reviewed monthly operations to assess compliance with budges and determine necessary adjustments for future plans
  • Suggested spending improvements boosting profits 30% Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance
  • Recruited, interviewed, hired, and trained 12 employees and implemented mentor program to promote positive feedback and engagement.

Customer Service representative

Department of general services
02.2016 - 02.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Call Center Team Lead

George Washington Univ.
04.2010 - 02.2017
  • Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
  • Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
  • Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.

Operations Housekeeper Aide

Doctors Community Hospital
08.2006 - 12.2010
  • Improved operational efficiency by implementing new housekeeping processes and procedures.
  • Maintained clean and orderly facilities for increased guest satisfaction and positive feedback.
  • Assisted in training new staff members on proper cleaning techniques and safety protocols, ensuring consistent service quality.
  • Reduced supply waste by monitoring usage patterns and adjusting inventory levels accordingly.
  • Streamlined room turnovers with efficient cleaning strategies, resulting in reduced wait times for guests.
  • Collaborated with maintenance teams to address repair needs promptly, maintaining optimal facility conditions.
  • Increased overall cleanliness ratings through diligent attention to detail and thorough cleaning practices.
  • Ensured all rooms met strict sanitation standards, contributing to a safe and healthy environment for guests and staff alike.

Education

High School Diploma -

Forestville Miltary Academy
District Heights, MD
08-2004

Skills

  • Management – Processing Quarterly Employee Reviews, Outstanding Oral/ Written Communication, Scheduling/ Calendar Management, Job Cost Reports, Staff training, Customer Relations, Service Standard Compliance, Creative Problem Solving, Skill development, Strategic Sales Knowledge, Research Skills
  • Facilities Management – Compliance Inspections, Security knowledge, Materials handling, Infection Control, Equipment Operations, Cleaning and Sanitation
  • Human Resources – Hiring of staff, Interviewing, Vacation/ Sick Leave Tracking, Time Tracking/ Review, Kronos Workforce Payroll, Employee File Maintenance, Payroll Administration, Direct Deposit Processing, and Employee Termination, and Account Management
  • Software- Microsoft Office Suite, Adobe, Kronos, Workday, ADP
  • Administering medication
  • Medication safety protocols
  • Medication administration guidance
  • Budget compliance
  • Invoice processing
  • Cost monitoring
  • Expense monitoring

Accomplishments

  • Candidate of Employee of the Year – Alexandria Public Schools - 2024
  • Employee of the Month – Alexandria Public Schools – Feb 2024
  • Rookie of the Month – Department of General Services – March 2017
  • Employee of the Month – George Washington Univ. - May 2016
  • Employee of the Month – Doctor’s Community Hospital – Feb. 2009

Certification

  • AOM Certification - June 2025- June 2030
  • Food Service Manager Certification- June 2025-June 2030

Timeline

Business Operations Manager

Rocketship Public Schools
07.2024 - Current

Unit Operations Director of Facilities

Alexandria Public Schools
12.2023 - 07.2024

Assistant Director of Facilities

Pendry Hotel
01.2023 - 12.2023

Director of Facility Operations

Next Level Hosp
10.2021 - 01.2023

Director of Operations

Healthcare services group inc.
02.2018 - 10.2021

Customer Service representative

Department of general services
02.2016 - 02.2018

Call Center Team Lead

George Washington Univ.
04.2010 - 02.2017

Operations Housekeeper Aide

Doctors Community Hospital
08.2006 - 12.2010

High School Diploma -

Forestville Miltary Academy

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Delanta A. Thompson