Delia Guzman
Nottingham
Summary
Well-versed in patient scheduling coordination with practical experience coordinating medical appointments, managing patient records and liaising between patients and healthcare professionals. Possess strong communication skills, adept at multi-tasking and exhibit a high level of confidentiality in handling sensitive information. Have consistently enhanced operational efficiency by streamlining scheduling processes and improving patient satisfaction levels.
Organized Patient Scheduling Coordinator in both English and Spanish known for high productivity and efficient task completion. Skilled in patient registration, appointment scheduling software, and medical terminology, ensuring smooth operational flow. Excel at communication, problem-solving, and time management, which enhance patient satisfaction and improve office efficiency.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Patient Scheduling Coordinator
Kennedy Krieger Institute
Baltimore
12.2021 - Current
- Coordinated patient schedules with clinical staff, ensuring optimal appointment availability and improved patient flow.
- Managed electronic health records and scheduling systems, enhancing data accuracy and streamlining patient interactions.
- Communicated effectively with patients and families, providing clear information regarding appointments and care procedures.
- Monitored patient appointment cancellations and no-shows, implementing strategies to reduce gaps in scheduling.
- Trained new staff on scheduling processes and systems, promoting consistency and adherence to best practices.
- Assisted in data collection for patient satisfaction surveys, contributing to quality improvement initiatives within the clinic.
- Gathered personal and insurance information from each patient.
Billing Specialist
MedStar Health
Baltimore
12.2019 - 12.2021
- Processed billing inquiries, ensuring accurate patient account information and enhancing overall customer satisfaction through timely responses.
- Coordinated with insurance providers to verify coverage details, facilitating seamless claims processing and minimizing reimbursement delays.
- Managed the billing cycle for multiple departments, streamlining workflows and contributing to improved financial accuracy and compliance.
Administrative Assistant
Dunbar security
Baltimore
02.2018 - 04.2021
- Based on the role of Administrative Assistant with nine years of experience, here are the resume experience statements:
- Streamlined office operations by implementing an electronic filing system, enhancing document retrieval efficiency and organization.
- Coordinated scheduling and logistics for executive meetings, ensuring timely communication and improved stakeholder engagement.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Associate of Arts - Gender Studies
Essex Community College
Baltimore, MD 02.2000 - 05.2014
Western High School
Baltimore, MarylandSkills
- Patient scheduling
- Electronic health records
- Data accuracy
- Appointment management
- Insurance verification
- Claims processing
- Data entry
Languages
Spanish
Native/ Bilingual
Timeline
Patient Scheduling Coordinator
Kennedy Krieger Institute
12.2021 - Current
Billing Specialist
MedStar Health
12.2019 - 12.2021
Administrative Assistant
Dunbar security
02.2018 - 04.2021
Associate of Arts - Gender Studies
Essex Community College
02.2000 - 05.2014
Western High School