Summary
Overview
Work History
Education
Skills
Certification
References
Websites
References
Clearance Level
Timeline
Generic

Delonte Aiken

Upper Marlboro

Summary

Experienced IT professional with a strong background in system administration and technical support, now focused on cloud operations and infrastructure automation. Skilled in managing cloud environments, automating routine tasks, and resolving technical issues for both internal teams and customers. Dependable and organized, with a proactive approach to prioritizing work, driving operational efficiency, and contributing to team success.

Overview

8
8
years of professional experience
7
7
Certification

Work History

Platform Engineer

Defense Logistic Agency
Mclean
02.2025 - Current
  • Company Overview: Contractor: ECS Tech
  • Built CloudFormation templates to automate password policy updates across multiple AWS accounts, improving compliance and reducing manual effort
  • Deployed Lambda Step Function for EFS and FSx CloudWatch alarms with SNS notifications, enhancing real-time monitoring and response capabilities
  • Remediate Security Hubs findings
  • Collaborate with team members to complete sprints/projects in a timely manner
  • Automated cloud resource provisioning, configuration, and deployment pipelines, reducing deployment time by 40%
  • Enforce security and compliance best practices using AWS IAM, KMS, CloudTrail, Config, Security Hub, and GuardDuty

Junior Cloud Engineer

Defense Logistic Agency
Mclean
04.2024 - 02.2025
  • Company Overview: Contractor: ECS Tech
  • Work within the project team to design, build, implement, and maintain multi-component, cloud-based and hybrid solutions which meet customer and security requirements
  • Support patching and upgrades, on Linux and Windows servers during after hours.
  • Participate in on-call rotations and incident response to ensure system uptime.
  • Linux RHEL 8/9 System Administrator
  • Work with Amazon Web cloud services such as EC2, S3, RDS, EBS,VPC, and Security Groups / IAM
  • Active Directory User account creation and management

System Administrator

United States Agency of International Development
Washington
05.2023 - 04.2024
  • Company Overview: Contractor: InsightGlobal
  • Provided technical support to end-users, troubleshooting hardware, software, and network issues via phone, email, or in person
  • Assisted in the deployment and configuration of desktops, laptops, and mobile devices
  • Deployed images using MDT
  • Implemented SysTrack to gain insights into system performance, user behavior, and IT resource optimization
  • Install and maintain applications using SCCM
  • Conference rooms set up and troubleshooting
  • Trace network ports to switches for VOIP configurations

Tier 2 IT Specialist

United States Department of Agriculture
Washington
02.2021 - 05.2023
  • Company Overview: Contractor: Key Concept knowledgebase LLC
  • Troubleshoot VTC/ATC platforms (MS Teams, Zoom, Webex), improving communication reliability
  • Documented incident status and resolutions using BMC Remedy
  • Efficiently escalated issues to higher tiers when needed
  • Performed installations, upgrades, configuration, and troubleshooting of customer-specific hardware, software, and mobile devices
  • Conducted imaging, PC refresh, and loaner deployments
  • Using MDM tools such as MobileIron and MS Intune ensuring device compliance and bolstering security.
  • Completed multiple simultaneous tasks/projects in a timely manner
  • Provided instructions to customer-specific hardware and software and mobile devices

System Administrator

United States Census Bureau
Greenbelt
09.2019 - 12.2020
  • Company Overview: Contractor: Cybermedia Technologies, Inc
  • Supported and troubleshooted VDI-delivered desktops and applications via Citrix Desktop Director
  • Account management and configuration using VDI
  • Reimage laptops using PXE boot to Windows 10, then add stakeholders to the correct OU
  • Troubleshoot AD Group Policies (GOPs) and security group-related issues in Active Directory
  • Supported unlocking of end-point devices using an internal encryption key management solution
  • Managed account access granting and/or disabling within internal application systems and Active Directory
  • Utilized Microsoft Exchange Admin Center for adding/removing from the distribution list
  • Removed devices from AD, SCCM, and McAfee console
  • Create and deploy RSA tokens

Desktop Support Analyst

Office Of the Chief Technology
Washington
12.2017 - 09.2019
  • Company Overview: Contractor: The Midtown Group
  • Conducted cloud-based management using AWS technologies and concepts related to security, governance, procurement, and administration
  • Maintained client satisfaction through excellent customer service skills
  • Troubleshoot issues related to D.C. government-specific applications and web applications
  • Delivered technical support related to Apple and Microsoft products, including Microsoft Office, Mac OSX, Windows operating systems, and other related programs and applications
  • Initiated VPN for end-users and resolved any technical issues they experienced
  • Used active directory to manage user accounts and machine
  • Answered 20 - 30 calls a day which 80% of tickets was resolved on first contact

Education

B.S. - Cloud Computing

Western Governors University
Salt Lake City, UT
07-2027

Skills

  • Microsoft O365, Active Directory, AWS Service, ServiceNow, Visual Studio, Python, BOTO3, JIRA, GIT, CloudFormation, Terraform, Automated testing, CI/CD Pipeline
  • Windows 2019/2022, Linux RHEL 8/9

Certification

  • AWS Certified Cloud Practitioner | CompTia A+ | Azure Foundational
  • AWS Solutions Architect Associate | CompTia Network+
  • AWS Security Specialty | CompTia Security+

References

References available upon request.

References

References available upon request.

Clearance Level

Secret

Timeline

Platform Engineer

Defense Logistic Agency
02.2025 - Current

Junior Cloud Engineer

Defense Logistic Agency
04.2024 - 02.2025

System Administrator

United States Agency of International Development
05.2023 - 04.2024

Tier 2 IT Specialist

United States Department of Agriculture
02.2021 - 05.2023

System Administrator

United States Census Bureau
09.2019 - 12.2020

Desktop Support Analyst

Office Of the Chief Technology
12.2017 - 09.2019

B.S. - Cloud Computing

Western Governors University

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Delonte Aiken