DEMARCO T. BROADWATER
Bryans Road
Summary
A hardworking sales associate with solid sales experience, and excellent customer service skills. Consistently plan efficient routes, and keep equipment ready for maximum sales. Able to smoothly bring in new customers and maintain connections with existing customers by using strong communication and organizational skills. My goal is to use my skill sets to help grow this business. An upbeat, customer-focused Sales associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers a memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
6
6
years of professional experience
Work History
Budtender
Haven
Brandywine
05.2020 - 08.2024
- Discussed strains, qualities, and effects of marijuana for medicinal and recreational needs.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Researched new products, strains, and trends, as well as essential law changes regarding dispensaries.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Resolved customer complaints promptly to maintain satisfaction ratings.
- Greeted customers to determine wants or needs.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Utilized point-of-sale systems to handle transactions accurately and efficiently.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
Delivery driver/cashier
Pizza Hut
Bryans Road
09.2018 - 11.2018
- Operated delivery vehicles in a safe and efficient manner without accidents
- Loaded and unloaded the vehicle with customer packages, delivered packages to customers’ doors, and collected payments upon delivery when required
- Followed prescribed routes and time schedules to meet 100% on-time delivery
- Addressed customer complaints, proactively seeking resolution to ensure repeat business
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
- Delivered items within a reasonable time by traveling the most direct route
- Ensured that all guests received a warm greeting at the register, thanked them for their patronage
- Maintained knowledge of weekly ads, advertised specials and promotion
- Operate POS cash register, and balance cash drawers often containing $500+
Education
Computer Science Major - Minor in criminal justice
University of Maryland Eastern Shore
Princess Anne, MD02.2018
High School Diploma -
Henry E. Lackey
Indian Head, MD06.2016
Skills
- Schedule management
- Self-motivation
- Teamwork
- Active listening
- Communications
- Critical thinking
- Customer service excellence
- Payment collection
- Manage orders
- Merchandise restocking
- Customer service
- Cash handling
- Product knowledge
References
References available upon request.
Timeline
Budtender
Haven
05.2020 - 08.2024
Delivery driver/cashier
Pizza Hut
09.2018 - 11.2018
Computer Science Major - Minor in criminal justice
University of Maryland Eastern Shore
High School Diploma -
Henry E. Lackey
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