Demare Young
District Heights
Summary
Experienced Concierge and Security Pro
fessional with over 5 years of experience providing exceptional customer service, maintaining safety and security protocols, and creating positive experiences for residents, guests, and visitors. Skilled in access control, incident reporting, conflict resolution, surveillance monitoring, and front-desk operations. Recognized for professionalism, strong communication skills, attention to detail, and the ability to remain calm and effective in fast-paced environments. Also experienced in incident response, report writing, emergency procedures. I have strong situational awareness, problem-solving abilities, and maintaining a safe and professional environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
GAS Guard Armed Security
Arlington
01.2025 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, following established protocols.
- Assisted in training new security staff on procedures and policies.
- Prepared detailed reports on incidents, observations, and safety concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Guest Service Representative
AKA Hotels + Hotels Residences
Washington
08.2024 - 01.2025
- Assisted guests with check-in and check-out procedures efficiently.
- Addressed guest inquiries and resolved issues promptly and courteously.
- Managed reservations and maintained accurate guest records using hotel management software.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Concierge
Compass Concierge Services
Washington
04.2022 - 06.2024
- Managed inquiries via phone and email, delivering prompt responses to clients.
- Developed relationships with local vendors to facilitate client services seamlessly.
- Oversaw daily operations, ensuring smooth workflow in the concierge department.
- Assisted clients with transportation arrangements and special event planning needs.
Lead Concierge/Security Officer
First Service Residential
Bowie
02.2020 - 03.2022
- Provided customer service to guests and responded to inquiries in a timely manner.
- Trained new employees on policies, procedures, and customer service expectations.
- Resolved conflicts and handled difficult situations with professionalism and care.
Education
High School Diploma -
Surrattsville
Clinton MD05-2022
Skills
- Surveillance techniques
- Emergency procedures
- Customer service
- Incident response
- Report writing
- Staff training
- Effective communication
- Time management
- Team collaboration
- Visitor tracking
- Security screenings
- Access control
- Security systems
- Incident reporting
- Crime prevention
- Access control management
- Checkpoint management
- Weapons training
- CCTV monitoring
- Physical fitness
- Electronic surveillance
- Staff management
- General security
- Surveillance
- Concierge operations
- Guest satisfaction enhancement
Languages
English
Professional
Certification
- Guard Card
- Firearms Qualifications Record
Timeline
Security Officer
GAS Guard Armed Security
01.2025 - Current
Guest Service Representative
AKA Hotels + Hotels Residences
08.2024 - 01.2025
Concierge
Compass Concierge Services
04.2022 - 06.2024
Lead Concierge/Security Officer
First Service Residential
02.2020 - 03.2022
High School Diploma -
Surrattsville