Demetrius Mcclain
WESTMINSTER
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
19
19
years of professional experience
Work History
Patient Care Technician
University Of Maryland Medical System
08.2006 - 01.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Patient Clerical Assistant
Howard County General Hospital
11.2014 - 03.2020
- Answering Phone Calls: Taking calls, transferring them, and taking messages.
- Managing Records: Maintaining accurate and up-to-date records, including filing, sorting, and organizing documents.
- Scheduling Appointments: Scheduling meetings, appointments, and travel arrangements.
- Handling Correspondence: Typing, formatting, and distributing memos, letters, and other documents.
- Data Entry: Entering and updating information into databases and spreadsheets.
- Mail Management: Sorting and distributing incoming mail, and preparing outgoing mail.
- Office Supplies: Ordering and managing office supplies.
- Reception Duties: Greeting visitors and providing general information.
Patient Care Coordinator
John Hopkins Hospital
07.2017 - 03.2021
Front Office Coordinator
Concentra Urgent Care
09.2019 - 03.2021
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Processed payments diligently, emphasizing accuracy and attention to detail.
- Effectively managed numerous calls, promptly resolving concerns and providing necessary information.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Patient Access Representative
Greater Baltimore Medical Center, GBMC
11.2022 - 07.2024
Patient Service Coordinator
MedStar Health
07.2024 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Organized schedules by inputting appointments into digital system.
- Processed patient payments and provided payment confirmation.
- Optimized appointment scheduling and registration processes, leading to improved patient contentment.
- Used Software to maintain electronic patient files, successfully maintaining over Number patient files.
Education
High School Diploma - Business Administration
Carver Vo-Tech High School
Baltimore, MD06.2006
Skills
- Patient scheduling
- Medical record management
- Electronic health records
- HIPAA compliance
- Payment processing
- Patient communication
- Data entry
- Appointment coordination
- Customer service
- Conflict resolution
- Organizational skills
- Team collaboration
- Problem solving
- Attention to detail
- Training new staff
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Healthcare systems
- Patient education
- Regulatory compliance
- Eligibility determination
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Strong empathy
- Team leadership
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Healthcare systems navigation
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Medical terminology
- Policy understanding
- Insurance billing
- Quality assurance
- Training coordination
- Information collection
- Intake assessment
- Records maintenance
- Process improvement
- EMR
- Pre-admission requests
- Scheduling diagnostic procedures
- Registration management
- EMR updating
- Patient feedback management
- Appointment reminders
- Registration and scheduling
Timeline
Patient Service Coordinator
MedStar Health
07.2024 - Current
Patient Access Representative
Greater Baltimore Medical Center, GBMC
11.2022 - 07.2024
Front Office Coordinator
Concentra Urgent Care
09.2019 - 03.2021
Patient Care Coordinator
John Hopkins Hospital
07.2017 - 03.2021
Patient Clerical Assistant
Howard County General Hospital
11.2014 - 03.2020
Patient Care Technician
University Of Maryland Medical System
08.2006 - 01.2017
High School Diploma - Business Administration
Carver Vo-Tech High School
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