Demika Owens

•Greeting and assisting patients upon arrival
•Answering patients inquiries and providing information regarding services offered
•Triaging incoming phone calls
•Scheduling appointments and managing the front office operations
•Coordinating with healthcare providers to ensure optimal patient flow
•Maintaining accurate patient records and ensuring confidentiality
•Insurance verification processing

• Organize patient records and medical charts in a efficient manner to ensure accuracy of data.
• Answering telephones and directing calls to appropriate staff.
• Answering patient call bell to determine patient needs.
• Assist in managing patient flow for unit by performing bed coordination and discharge duties.
• Operate office equipment such as copiers, fax machines, and scanners efficiently to complete day-to-day tasks quickly.
• Collaborate closely with doctors, nurses and other staff members to ensure smooth operations on unit

• Performing clerical tasks such as taking phone calls, greeting visitors, filing paperwork, and sorting discharge paperwork
• Scheduling follow up appointments for patients
• Providing clerical support to nursing staff, physicians, and other members of the health care team in the Emergency Department
• Paging emergency responses overhead and via LifeLink
• Maintaining the up-keep of all clinical workstations
• Assisting with onboarding for new hires.

• Reported telephone and equipment malfunctions to management for resolution
• Stayed on top of alarm panels, telephones, two-way radios and other communication equipment
• Helped callers reach desired personnel and offices with prompt transfers
• Helped callers with limited English proficiency obtain necessary interpretation services
• Coordinated emergency response by dispatching appropriate personnel
• Helped individuals with hearing difficulties use assistive services to complete calls
• Accurately operating a multi-function, computer based smart console
• Handled high volume of calls with multi-line system, transferring callers, taking messages and remotely handling diverse problems.

• Provided support to the indirect care of patients through clerical activities for the patient care unit
• Coordinated communication between patients, family members and medical staff
• Supported efficient admissions and discharge processes by preparing related paperwork
• Communicated with patients about treatment plans, explaining procedures to them, answering any questions they may have, and provided emotional support.

• Kept rooms fresh and patient-ready with regular trash removal, surface wipe-downs and supply replenishment
• Maintained organized storage, restocked supplies and safely handled hazardous chemicals
• Used designated cleaning agents to maintain necessary levels of disinfection
• Created and maintained clean, attractive and sanitary environment throughout facility
• Wore PPE correctly and followed procedures for reuse and sanitation
• Met demand for room turnover, working quickly to freshen and replenish patient rooms, public spaces and offices.

• Handled taking patient meal orders over the phone and in person
• Assisted with serving or delivering meals to support high-volume meal periods
• Prepared food according to dietary guidelines, noting food sensitivities and allergens
• Washed and sanitized dished, flatware and glasses
• Followed proper food storage procedures to minimize waste and spoilage
• Handled high volume of calls with multi-line system
• Accurately operated a multi-function, computer based smart console.

• Provided assistants to the secretaries through data entry, filing, sorting and distributing mail, answering phones enquiries, typing official letters.