Demitreus Nicholson
Upper Marlboro
Summary
Network/Business Systems Technician with 23 years of overall experience. Expertise in analyzing /debugging complicated system related issues and track it to closure with excellent problem solving skills. Excellent communication skills to ensure customer relations has an overall positive outcome . Ability to analyze and solve problems using analytical and creative problem solving skills. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little to no oversight.
Overview
24
24
years of professional experience
Work History
Telecommunications Technician
Dominion Energy
09.2021 - Current
- Managed and prioritized customer service requests to achieve prompt resolution.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
- Coordinated installation of new users and relocations of existing users.
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Installed wiring, cabling and networking hardware.
- Responded to service requests during and after business hours.
- Provided training to customers to enhance use and understanding of network systems.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Read blueprints and schematics to correctly place equipment.
- Demonstrates a high level of initiative and creativity while tackling difficult tasks.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Demonstrates leadership skills in managing field projects from start to finish.
Network/Business Systems Technician 3
WINDSTREAM COMMUNICATIONS
10.2005 - 09.2021
- Performing routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
- Knowledge of troubleshooting tools and techniques related to networks and systems i.e
- Remote access tools, Windows Support tools, connectivity tests, etc
- Work with other teams in coordinating changes across systems
- Work to identify root cause of complex issues
- Install and tests various communications equipment and services to specified configurations and ensures proper working order for new or updated network service
- Responsible for resolving service problems; performing expert maintenance; and installing configuring and testing all types of data communications equipment
- Assist in operating, maintaining, and troubleshooting using remote /onsite communication tools infrastructure, equipment, systems, procedures, and documentation
- Troubleshoot network hardware using test instruments and diagnostic programs
- Responsible for organizing and performing Site Surveys
- Perform hands on work involving the installation, provisioning, maintenance, troubleshooting, and repair of telecommunications electronic equipment
- Reviews and interprets proposed installation prints, diagrams and assess all aspects of the field project with engineering department as a resource to validate implementation design and identify problems
- Manage relationships with key network and telecom vendors
- Execute and lead problem management and root cause analysis for critical incidents with limited to no supervision.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
Fiber Optic Splicing Tech
TECH-USA
02.2001 - 10.2005
- Coached and mentored 3 staff members, including conducting performance reviews
- Read Blueprints to determine best pathway to take while running CAT 3 , 5 , 6 and riser cable from the point of demarcation to terminal closets , then to station location and testing
- Installed patch panels , server racks and spliced multiple strands of fiber in data centers
- Responsible for troubleshooting Pots/DSL and T1 issues in the central office and on customer premise.
Telecom Analyst
NETVERSANT
04.2000 - 02.2001
- Voice and Data wiring specialist
- Patch panel installation and labeling
- Blue print coordinator.
Education
BICSI CERTIFICATION // Telecommunications Infrastructure -
HOWARD D WOODSON HIGH SCHOOL
01.1998
Skills
- Available during off hours and weekends for routine maintenance and unplanned support issues
- Thorough practical knowledge of PC applications and associated tools
- Working knowledge of various hardware platforms and software applications
- Ethernet and IP networking knowledge and experience
- Effective prioritization and time management
- Substantial background in network implementations and support
- Experience working in virtualized enterprise networking environments
- Experience dealing with customers during problem resolution and operating efficiently under pressure
- Experience with hybrid fiber coaxial networks
- Hardware maintenance
- Configuring equipment
Timeline
Telecommunications Technician
Dominion Energy
09.2021 - Current
Network/Business Systems Technician 3
WINDSTREAM COMMUNICATIONS
10.2005 - 09.2021
Fiber Optic Splicing Tech
TECH-USA
02.2001 - 10.2005
Telecom Analyst
NETVERSANT
04.2000 - 02.2001
BICSI CERTIFICATION // Telecommunications Infrastructure -
HOWARD D WOODSON HIGH SCHOOL
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