Summary
Overview
Work History
Education
Skills
Timeline
Generic

DENAYA HILTON

Catonsville

Summary

Dynamic customer service professional with a proven track record, excelling in active listening and critical thinking. Recognized for enhancing service quality and training staff effectively, ensuring customer satisfaction and retention. Skilled in data entry and adept at resolving complaints, contributing to operational efficiency and team collaboration.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Advance Auto Parts
04.2025 - Current
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Learned company policies and procedures to effectively support customer needs.
  • Maintained accurate records of customer interactions for future reference.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Adapted quickly to new systems and tools, improving response times for inquiries.

Shift Leader

Royal Farms
09.2022 - 02.2025
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new team members on operational procedures and customer service standards.
  • Coordinated staff schedules to maintain optimal coverage during peak hours.
  • Assisted in inventory management, ensuring proper stock levels and organization.
  • Monitored performance metrics to identify areas for improvement and enhance service quality.
  • Maintained cleanliness and organization of work areas to meet health regulations.
  • Trained new employees and delegated daily tasks and responsibilities.

Seafood Clerk

Giant Supermarket
03.2021 - 09.2022
  • Assisted customers in selecting seafood products, ensuring quality and freshness.
  • Maintained cleanliness and organization of seafood display areas, enhancing visual appeal.
  • Operated scales and labeling equipment to accurately price seafood items.
  • Monitored inventory levels, restocking shelves to prevent product shortages.

Education

High School Diploma -

CATONSVILLE HIGHSCHOOL
Catonsville, MD
06-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Staff training

Timeline

Customer Service Representative

Advance Auto Parts
04.2025 - Current

Shift Leader

Royal Farms
09.2022 - 02.2025

Seafood Clerk

Giant Supermarket
03.2021 - 09.2022

High School Diploma -

CATONSVILLE HIGHSCHOOL
DENAYA HILTON