DENAYA HILTON
Catonsville
Summary
Dynamic customer service professional with a proven track record, excelling in active listening and critical thinking. Recognized for enhancing service quality and training staff effectively, ensuring customer satisfaction and retention. Skilled in data entry and adept at resolving complaints, contributing to operational efficiency and team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Advance Auto Parts
04.2025 - Current
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Learned company policies and procedures to effectively support customer needs.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Adapted quickly to new systems and tools, improving response times for inquiries.
Shift Leader
Royal Farms
09.2022 - 02.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained new team members on operational procedures and customer service standards.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Assisted in inventory management, ensuring proper stock levels and organization.
- Monitored performance metrics to identify areas for improvement and enhance service quality.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
Seafood Clerk
Giant Supermarket
03.2021 - 09.2022
- Assisted customers in selecting seafood products, ensuring quality and freshness.
- Maintained cleanliness and organization of seafood display areas, enhancing visual appeal.
- Operated scales and labeling equipment to accurately price seafood items.
- Monitored inventory levels, restocking shelves to prevent product shortages.
Education
High School Diploma -
CATONSVILLE HIGHSCHOOL
Catonsville, MD06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Staff training
Timeline
Customer Service Representative
Advance Auto Parts
04.2025 - Current
Shift Leader
Royal Farms
09.2022 - 02.2025
Seafood Clerk
Giant Supermarket
03.2021 - 09.2022
High School Diploma -
CATONSVILLE HIGHSCHOOL