Denesha Watts
Middle River
Summary
Results-driven healthcare access professional with a proven track record of ensuring seamless patient admissions and registration processes. Collaborative team player skilled in patient communication, insurance verification, and data management. Experienced in medical office administration, utilizing medical terminology and electronic health record systems to maintain organized and accurate information. Known for improving office efficiency and patient satisfaction through effective communication and organizational skills, while maintaining high standards and delivering results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
Home with You Senior Care
09.2024 - Current
- Keeping accurate records of care provided and daily activities.
- Ensuring medications are taken as prescribed, including administration and record-keeping.
- Ensure the care plan is followed and appointments are scheduled.
- Observing and reporting any changes in physical or mental health to family members and healthcare professionals.
- Communicating with doctors and other healthcare providers on behalf of the individual.
- Assist with personal care needs: bathing, dressing, grooming, and toileting.
- Prepare meals and ensure the client eats and maintains a balanced diet.
- Organize medication schedules and ensure that all scheduled medications are taken.
- Housekeeping: keep living areas neat and clean.
- Take client to medical appointments, the grocery store, or any other desired destination.
- Provide emotional support and engage in minor conversation.
- Keep records of all treatment and care provided.
- Assist with transfers if necessary
- Record daily detailed notes on the client’s progress and any concerns that I have regarding the client’s health and well-being and report to the nurse and behavioral team.
- Streamlined documentation processes, improving accuracy of care records and compliance with regulations.
Medical Secretary
University of Maryland St. Joseph Medical Center
02.2021 - 10.2024
- Complete patient registration.
- Sending appointment reminders and follow-up communications.
- Maintaining and organizing patient medical records, both physical and electronic.
- Transcribing medical reports, dictations, and correspondence.
- Compiling and recording medical charts, reports, and correspondence.
- Ensuring the confidentiality and security of patient information.
- Processing insurance claims and patient billing.
- Preparing reports, invoices, and other documents.
- Managing correspondence, including faxes and mail.
- Collaborating with insurance companies and other healthcare providers.
- Schedule and reschedule patient appointments.
- Consummate referrals.
- Communicate effectively with doctors and medical assistants.
- Check patients in and out; collecting and verifying necessary information and documentation
- Manage telephones and electronic communications
- Process payments
- Enter and verify insurance information
- Provide patients with appointment verification
- Manage and maintain faxes
- Effectively used the EPIC health information system and EMR (Electronic Medical Record) system.
- ARC administrative tasks, data management, financial responsibilities, and patient support.
- Maintained electronic health records with high accuracy and confidentiality standards.
- Assisted medical staff by preparing patient charts and necessary documentation for consultations.
- Coordinated communication between departments, ensuring timely updates on patient status and care plans.
- Implemented improvements in office procedures that streamlined front desk operations and reduced wait times.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Customer Service Representative (PT)
Nordstrom
11.2021 - 11.2022
- Provide customer service to customers.
- Merchandise the sales floor by keeping it neat and orderly.
- Arranging merchandise in order to make its display appealing.
- Display new products on the floor when necessary.
- Answer phones and provide customers with necessary information
- Solve customer issues and address concerns
- 20-30 hours per week
Front Desk Office Assistant Manager
Edenwald Retirement Community
09.2018 - 05.2021
- Managing guest interactions such as handling inquiries, complaints, and special requests with professionalism and focus on customer satisfaction.
- Coordinating front desk activities by ensuring smooth check-in/check-out procedures, managing reservations, and overseeing all front desk operations.
- Maintaining the front desk area by ensuring a clean, organized, and well-stocked reception area.
- Communicating with other departments; relaying information and coordinating with the organization's different departments and teams.
- Ensuring consistent and high-quality service standards.
- Handling mail and packages; sorting, distributing, and managing incoming and outgoing packages.
- Maintaining records and files; ensuring accurate and up-to-date records of guest information, transactions, and other relevant data.
- Assisting with special events or projects; helping organize and coordinate events, meetings, or other special projects as needed.
- Check messages from residents in order to fulfill their personal requests.
- Answer patients queries and ensure quality customer service.
- Perform basic managerial duties and tasks.
- Ensuring compliance with regulations.
Lifeguard/Pool Attendant
Baltimore City Recreation and Parks (Aquatics Division)
05.2015 - 09.2018
- Trained and mentored new lifeguards on safety protocols and operational procedures.
- Conducted regular inspections of pool facilities to maintain cleanliness and equipment functionality.
- Assisted in the development of seasonal programming aimed at community engagement in aquatic activities.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Education
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD05-2025
High School Diploma -
Western High School
Baltimore, MD06-2019
Skills
- Working knowledge of various computer software applications and basic computer skills (EPIC, Microsoft Word, Excel)
- Skilled in utilizing insurance verification tools
- HIPAA regulations knowledge
- Medical record organization
- Medical administrative support
- Effective communication
- Effective schedule management
- Professional interaction in challenging situations
- Attentive to client requirements
- Calmly manage difficult interactions
- Knowledgeable in insurance and billing processes
- Effective time management
- Clinical operations support
- Customer service
- Scheduling efficiency
- Professional telephone support etiquette
- Medical office management
- Proficient in medical terminology
- Patient registration
- Medicare/Medicaid
- Payment collection
- Proficient in administrative tasks
- Appointment management
Accomplishments
- National Aeronautics and Space Administration - NASA T2U Certificate
- CollegeBound Foundation Alumni
- Dean's lIst 2019-2020
- Honors Graduate
- Advanced Course Completion - Science
- Class Vice President 2015-2016
Certification
Heartsaver First Aid CPR AED (American Heart Association) - First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Caregiver
Home with You Senior Care
09.2024 - Current
Customer Service Representative (PT)
Nordstrom
11.2021 - 11.2022
Medical Secretary
University of Maryland St. Joseph Medical Center
02.2021 - 10.2024
Front Desk Office Assistant Manager
Edenwald Retirement Community
09.2018 - 05.2021
Lifeguard/Pool Attendant
Baltimore City Recreation and Parks (Aquatics Division)
05.2015 - 09.2018
Bachelor of Science - Business Administration
Bowie State University
High School Diploma -
Western High School
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