Denise Deaver
Little Orleans
Summary
Versatile and results-oriented professional with extensive experience at Coolfont Resort, adept in conflict management and spreadsheet tracking. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a keen attention to detail and a proactive approach to problem-solving. Proven track record in improving service delivery by leveraging both interpersonal and technical skills. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist, Server, Bartender
Coolfont Resort
Berkeley Springs
11.2024 - 02.2025
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Completed basic bookkeeping and document filing.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided administrative support including photocopying, faxing, and filing.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Compiled and prepared reports and documents as requested.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled incoming and outgoing mail and packages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors warmly and directed them to correct personnel or office.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained a clean and organized reception area to uphold company image.
- Responded to inquiries and room requests made online, by phone, and via email.
Restaurant Front of House Manager
Buddy Lou's
Hancock
05.2024 - 10.2024
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Trained new employees to perform duties.
- Utilized POS systems to streamline transactions and generate reports.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Trained new employees in restaurant policies and procedures.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Coordinated with kitchen staff regarding menu items, special orders, or substitutions requested by customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Handled complaints, settled disputes and resolved customer conflicts.
- Received deliveries from vendors ensuring quality of product met standards established by the restaurant.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
Server
Brewers Alley
Frederick
07.2023 - 05.2024
- Stayed informed about daily specials, new menu items, promotions.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Cleaned tables and chairs to prepare dining area for next customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Followed health safety guidelines when preparing and serving food products.
- Filled condiments and napkin containers during slack periods.
Drug and Alcohol Counselor, ADT
Serenity Treatment Center
Frederick
09.2022 - 12.2023
- Developed treatment plans in collaboration with the client, family members, and other professionals.
- Assisted clients in developing strategies to reduce or eliminate substance use behaviors.
- Organized treatment projects that focused on problem solving skills and creative thinking.
- Provided individual counseling and group therapy to clients with substance abuse issues.
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Monitored progress through regular review of client records and administered standardized tests to measure outcomes of treatment plans.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Actively participated in interdisciplinary team meetings to discuss client progress and formulate recommendations for continued care.
- Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and coping skills.
- Conducted individual and group therapy sessions for outpatient clients.
- Developed client treatment plans based on research, clinical experience and client histories.
- Conducted assessments to determine the level of addiction, identify mental health disorders, and develop a plan for recovery.
- Identified treatment goals based on individual diagnosis and history.
- Collaborated with other healthcare providers to coordinate care for clients who have co-occurring mental health disorders.
- Ensured compliance with all applicable laws, regulations, ethical standards, confidentiality policies.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Guided clients in developing skills or strategies for dealing with problems.
- Supported and counseled clients with drug and alcohol addiction.
Education
ADT - Drug And Alcohol Counselor, ADT
Hagerstown Community College
Hagerstown, MD06-2022
Skills
- Mail distribution
- Correspondence typing
- Correspondence drafting
- Spreadsheet tracking
- Mail coordination
- Appointment confirmation
- File organization
- Attention to detail
- Conflict management
Timeline
Front Desk Receptionist, Server, Bartender
Coolfont Resort
11.2024 - 02.2025
Restaurant Front of House Manager
Buddy Lou's
05.2024 - 10.2024
Server
Brewers Alley
07.2023 - 05.2024
Drug and Alcohol Counselor, ADT
Serenity Treatment Center
09.2022 - 12.2023
ADT - Drug And Alcohol Counselor, ADT
Hagerstown Community College
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