Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Hamlin-Cannady

Windsor Mill

Summary

Dynamic administrative professional with extensive experience at St. Agnes Catholic School and LIFEBRIDGE HEALTH/VSP, adept in Microsoft Office and inventory control. Demonstrates emotional intelligence and effective communication, excelling in conflict resolution and quality control. Proven track record of mentoring staff to exceed expectations, ensuring compliance and enhancing operational efficiency. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

St. Agnes Catholic School
09.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Secretary

Maryland Department of Health
02.2024 - 05.2024
  • Answered incoming calls promptly and professionally, routing messages as needed
  • Organized office supplies inventory to ensure timely ordering of materials when necessary
  • Maintained office supplies inventory by checking stock and placing orders
  • Provided administrative support to executive team with excellent attention to detail
  • Covered for receptionist and administrative team members by answering telephone and distributing mail
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction
  • Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate

Supervisor

LIFEBRIDGE HEALTH/VSP
03.2009 - 01.2024
  • Supervise approximately 15-25 employees with various disabilities
  • Delegate assignments to employees and give out supplies and equipment to employees to complete assigned tasks
  • Complete individual schedules for employees
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Oversaw the training of new employees on job responsibilities and expectations
  • Ensured that safety protocols were followed at all times by all staff members
  • Resolved conflicts between team members and departments
  • Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results
  • Inspected work environment for health and safety hazards and reported findings to manager
  • Initiated creative solutions to resolve customer complaints and issues
  • Notified employees of policy and procedure changes to promote overall compliance
  • Conducted employee evaluations and documented overall progress
  • Conducted disciplinary action when needed in accordance with company policy
  • Received product deliveries and moved materials to designated workplace locations
  • Coordinated special events such as customer appreciation days or employee recognition ceremonies
  • Implemented security practices to preserve assets and minimize liabilities

Administrative Assistant to the Project Manager

LIFEBRIDGE HEALTH/VSP
09.2007 - 01.2024
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Helped distribute employee notices and mail around the office
  • Maintained a clean reception area, including lounge and associated areas
  • Drafted biweekly time sheets for approximately 55 employees
  • Organized all new hire, security and temporary paperwork
  • Screened all visitors and directed them to the correct employee or office
  • Served as first point of contact for incoming calls from clients, vendors, partners and other stakeholders
  • Provided administrative support to the Executive Director in managing daily operations, including scheduling meetings and taking minutes
  • Organized special events hosted by the Executive Director such as conferences, seminars and workshops
  • Scanned hard copy documents into digital format using specialized equipment
  • Responded promptly to emails sent to the Executive Director's inbox while maintaining confidentiality of sensitive information
  • Created reports in Excel to track project progress and budget status on a regular basis
  • Performed general clerical duties such as photocopying, faxing documents and sorting mail
  • Answered phones, handled calls, and fielded appointment requests to assist supervisors
  • Assisted with the development and implementation of executive policies
  • Adhered to security policy to protect employees, guests and visitors
  • Filed and compiled corporate documents, records, and reports to streamline office flow
  • Managed office staff by recruiting, preparing orientations and training employees
  • Answered telephones to give information to callers, take messages, or transfer calls
  • Created, maintained and entered information into databases
  • Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions
  • Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
  • Scheduled and confirmed appointments for clients, customers, and supervisors
  • Ordered and dispensed supplies to maintain office inventory
  • Greeted visitors or callers to handle inquiries or direct to appropriate personnel
  • Maintained timekeeping information and submitted and processed payroll
  • Learnt to operate new office technologies as were developed and implemented
  • Searched to find needed information, using such sources as Internet
  • Opened, routed, and distributed incoming mail to staff members
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
  • Maintained office inventory by assisting with supply orders
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Monitored daily operations in order to ensure efficient workflow processes were being followed
  • Processed incoming mail and distributed to relevant departments or individuals
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Established professional and collaborative working relationships with company associates and external parties
  • Prepared documents for meetings including agendas, handouts and other materials
  • Built and maintained relationships with vendors and other external contacts
  • Provided cross-coverage support for other administrative personnel
  • Assisted staff with computer usage

Education

BBA - BUSINESS ADMINISTRATION

Strayer University
Owings Mills, MD
08.2007

Skills

  • Pleasant demeanor
  • Payroll
  • Social media knowledge
  • Microsoft Office Proficiency
  • Professional Phone Etiquette
  • Incoming Mail
  • Receptionist
  • Area Managed
  • Office Supplies
  • Greeting Visitors
  • Proficiency with Excel Spreadsheets
  • Schedule development
  • Inventory Control
  • Training and mentoring
  • Inventory Oversight
  • Expectation setting
  • Policy Enforcement
  • Emotional Intelligence
  • Active Listening
  • Quality Control
  • Ethical Conduct
  • Problem Solving
  • Effective Communication
  • Conflict Resolution
  • Task Prioritization
  • Written Communication
  • Customer service
  • Data entry
  • Computer skills
  • Administrative support
  • Microsoft Word

Timeline

Administrative Assistant

St. Agnes Catholic School
09.2024 - Current

Secretary

Maryland Department of Health
02.2024 - 05.2024

Supervisor

LIFEBRIDGE HEALTH/VSP
03.2009 - 01.2024

Administrative Assistant to the Project Manager

LIFEBRIDGE HEALTH/VSP
09.2007 - 01.2024

BBA - BUSINESS ADMINISTRATION

Strayer University

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