Denise Mulford
HydroAir Dees
BELAIR
1
Certification
17
years of professional experience
Dedicated customer service representative skilled in conflict resolution and data entry. Proven track record of enhancing customer satisfaction through effective communication and problem-solving.
Work History
Customer Service Representative
4 Years 1 Month- Resolved customer inquiries via phone and email, enhancing satisfaction and loyalty.
- Collaborated with team members to address complex issues, resulting in quicker resolution times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
After-School Care Provider
10 Months- Supervised activities to ensure student safety and engagement during after-school programs.
- Maintained a structured environment, fostering positive relationships among students, parents, and staff.
- Monitored student behavior, providing guidance and conflict resolution when necessary.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
- Managed emergency situations calmly, ensuring the well-being of all children in the program.
Medical Billing Assistant
2 Years 11 Months- Reviewed patient accounts for accuracy and completeness prior to billing submissions.
- Processed insurance claims using electronic billing systems to ensure timely payments.
- Collaborated with healthcare providers to resolve discrepancies in patient billing information.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Communicated with insurance providers to resolve denied claims and resubmit.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintaining accurate records.
- Verified insurance of patients to determine eligibility.
Education
High School Diploma
Certified Medical Assistant - Medical Assistant Program
Skills
Customer service
Product knowledge
Data management
Client service
Client relations
Order processing
Data entry
Telephone etiquette
Follow-up skills
Call management
Microsoft outlook
Critical thinking
Conflict resolution
Customer feedback
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- Certified Medica Assistant - 1992-2006
Timeline
Customer Service Representative
HydroAir Dees
07.2022 - CurrentRead More
After-School Care Provider
ATA Martial Arts of Maryland
08.2021 - 06.2022Read More
Medical Billing Assistant
Medstar Health
05.2009 - 04.2012Read More
Perry Hall High School
High School Diploma
Read More
Medix
Certified Medical Assistant from Medical Assistant Program
Read More