Denise RICHARDSON
Baltimore
Summary
Dynamic and results-oriented professional with a proven track record at Transdev, where I developed systems reducing processing times and enhanced team efficiency through effective training materials. Skilled in problem-solving and verbal communication, I excel in fast-paced environments, demonstrating a keen ability to manage sensitive information and streamline operations.
Overview
19
19
years of professional experience
Work History
Parts Clerk
Transdev
08.2015 - 01.2025
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
- Organized parts storage and stocked inventory according to established guidelines.
Secretary II
Disabled American Veterans
02.2006 - 08.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Associate of Arts - Business
Watterson Skill Center
Baltimore02-1986
High School Diploma -
Frederick Douglas High School
Baltimore06-1984
Skills
- Problem-solving skills
- Team collaboration
- Shipping and receiving
- Verbal and written communication
Timeline
Parts Clerk
Transdev
08.2015 - 01.2025
Secretary II
Disabled American Veterans
02.2006 - 08.2015
Associate of Arts - Business
Watterson Skill Center
High School Diploma -
Frederick Douglas High School
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