Denise Stoudt
Baltimore,MD
Summary
Technical Project Manager with 7 years of experience in technical infrastructure engineering, customer solution implementation management, and internal enterprise solution implementation management in the healthcare technology and managed services fields. I'm looking to leverage my technical knowledge and excellent people skills to manage complex, cross-functional technical projects, products, and implementations.
Overview
13
13
years of professional experience
Work History
Client Implementation Specialist
Crisis24
04.2024 - Current
- Coordinated the on-boarding and implementation of new products and services for Crisis24 clients.
- Maintained current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
- Set and managed internal and external stakeholder expectations around project milestones, and product best practices
- Served as liaison between customers, technical teams, business integration teams, and account management teams, cultivating strong client relationships by communicating complex information in customer-facing language
- Provided training to clients on how to use the system and educate them on post-Implementation process flow and communication channels.
- Facilitated both internal and external meetings to ensure each client and stakeholder is kept informed of progress throughout the on-boarding process and is promptly made aware of any issues or delays.
- Served as Department Security Liaison, taking responsibility for internal audits and various cybersecurity related tasks for the Customer Success team as a whole.
Technical Project Manager
Protenus
07.2022 - 02.2024
- Managed 10-15, concurrent projects of varying complexity ensuring high quality, on-time implementations of HR (Workday, Lawson, etc.), EMR (Epic, Cerner, etc.), and ADC (Omnicell, Pyxis, etc.) monitoring for healthcare organizations.
- Served as Project Manager/Product Owner for enterprise-level auth0 SSO initiatives and rollout, working across multiple cross-functioning teams to develop a game plan with the internal stakeholders and engineering team
- Served as technical liaison between customers, engineering teams, and customer success teams, cultivating strong client relationships by communicating technical information in customer-facing language
- Leveraged my engineering experience to act as a resource for both customers and teammates in solving issues related to SAML, Docker, AWS infrastructure, etc.
- Partnered with project team members to identify and quickly address problems.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint technical consultations, and planning sessions to validate requirements.
- Set and managed internal and external stakeholder expectations around project milestones, and product best practices
Associate Infrastructure Engineer
Protenus
06.2021 - 06.2022
- Worked with our internal Security team to implement AWS SSO and redesign our organization's roles and permissions structure
- Modernized internal tools with containerization while acting as a point of contact to our users and providing live tutorials and detailed documentation
- Provided external client support for SAML setup and troubleshooting
- Configured and evaluated new technologies such as Datadog logging and AWS SSO to determine the best fit for our internal and external clients
- Maintained and updated infrastructure code based on the needs of our external clients
Specialist: Product Development & Operations
Expedient
06.2020 - 06.2021
- Established uniform internal and client authentication across multiple platforms via OneLogin SAML SSO
- Collaborated to develop and improve Python code used to automate steps in Expedient's observability processes, resulting in 390 man-hours saved and an enhanced customer experience
- Installed kubernetes environment and pushed container updates via kubectl
- Developed and supported 2 new products for our clients on the multi-cloud development team
- Worked both collaboratively and independently within an Agile framework to produce high quality incremental deliverables
Analyst: Operations Support Center
Expedient
08.2017 - 06.2020
- Performed daily virtual environment administration and troubleshooting including creating, cloning, monitoring, migrating, and importing and exporting virtual machines using VMWare vSphere and Virtual Cloud Director (VCD)
- Applied critical thinking and troubleshooting skills to resolve connectivity, performance, and access issues in both vSphere and VCD, Windows systems, and Active Directory
- Utilized Zerto Push-Button Disaster Recovery to perform Virtual Protection Group (VPG) administration, replication failure troubleshooting, and live and test failovers
- Leveraged vRealize Operations to optimize resource allocation and monitor utilization
- Worked multiple internal and client-facing projects to perform rolling upgrades on ESXi hosts and monthly Windows patches on client and internal servers
- Received the Service Award for Excellence by providing outstanding customer support and overall performance
Nanny
Self Employed
01.2011 - 08.2017
- Applied leadership, time management, and schedule building to work as a team with families teach children and manage households
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Adelphi, MD03.2020
Associate of Applied Science - Information Systems Security
The Community College of Baltimore County
Catonsville, MD12.2016
Skills
- AWS, VMWare
- Technical Documentation
- Github, Bitbucket
- Docker, Kubernetes
- Linux, CLI-based administration
- Jira, Atlassian stack
- Technical Project Planning
- Technical Troubleshooting
- Agile Project Management
- DevOps Principles
Soft Skills
- Excellent written and verbal communication skills
- Customer Service
- Adaptability
- Asana
- Salesforce
- Big picture thinking
Volunteering, Affiliations, & Accomplishments
Community Cohort
- Team at Protenus dedicated to building camaraderie and community in the workplace
Department Security Liaison
- Customer Success Team - Crisis24
A Day in the Life of an IT Engineer
- Virtual internship presentation for Howard County Public School gifted and talented computer science students
- 12/2020
Phi Theta Kappa Honors Society
- Alpha Beta Tau Chapter
- Member 2015-Present
Timeline
Client Implementation Specialist
Crisis24
04.2024 - Current
Technical Project Manager
Protenus
07.2022 - 02.2024
Associate Infrastructure Engineer
Protenus
06.2021 - 06.2022
Specialist: Product Development & Operations
Expedient
06.2020 - 06.2021
Analyst: Operations Support Center
Expedient
08.2017 - 06.2020
Nanny
Self Employed
01.2011 - 08.2017
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Associate of Applied Science - Information Systems Security
The Community College of Baltimore County
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