Denzell Jefferson
Waldorf,MD
Summary
Mail handling professional prepared to deliver exceptional service in fast-paced environments. Known for meticulous attention to detail and strong commitment to maintaining operational efficiency. Collaborative team player focused on seamless workflow and reliable performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mail Handler
United States Postal Service,
01.2019 - Current
- Ensure timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility
- Coordinates with transportation teams to ensure smooth transition of mail for delivery
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack material's
- Assist in the training of new employees, sharing best practices for effective mail handling procedures
Mover
Interstate Moving and Storage
01.2018 - 09.2019
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes
- Disassembled and reassembled furniture, appliances, and various items
- Transported items diligently through confined spaces ensuring no damage
- Developed strong organizational skills by properly packing and labeling boxes for easy unloading at destination
Merchandiser
PepsiCo
06.2016 - 01.2018
- Drove revenue growth by creating engaging visual setups
- Enhanced store layout by repositioning fixtures based on evolving business demands and customer flow
- Communicated discrepancies to management for better inventory control.
- Increased customer engagement by providing knowledgeable product recommendations
Customer Service Representative
Comcast
05.2014 - 06.2016
- Effectively addressed disputes while upholding professional standards.
- Increased customer retention through effective complaint resolution
- Enhanced profits by strategically upselling items that matched client preferences
- Guided and coached new team members, aiding in their successful onboarding
Stocker
Target
07.2013 - 05.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement
- Answered customer questions and provided detailed product information
- Performed inventory control, such as counting, and stocking merchandise
- Helped customers complete purchases, locate items, and join reward programs
Customer Account Representative
Rent A Center Warehouse & Retail Store
02.2010 - 07.2013
- Increased client retention, consistently maintaining strong relationships with key accounts
- Provided timely and precise information to improve client experience
- Boosted operational effectiveness through streamlined account handling
- Conducted delivery routes through map reading, instruction following, and GPS usage
Education
High School Diploma -
Westlake High School
Waldorf, MD06.2010
Skills
- Mail Processing
- Effective Team Collaboration
- Safety Compliance Practices
- Effective Issue Resolution
- Inventory Loading
- Mail Processing Operations
- Customer Engagement
- Detail-Oriented Approach
- Analytical Problem Solving
- Strong Verbal Communication
- Intrinsic Motivation
Certification
- Licensed Forklift driver - 09/2019 to Now
Timeline
Mail Handler
United States Postal Service,
01.2019 - Current
Mover
Interstate Moving and Storage
01.2018 - 09.2019
Merchandiser
PepsiCo
06.2016 - 01.2018
Customer Service Representative
Comcast
05.2014 - 06.2016
Stocker
Target
07.2013 - 05.2014
Customer Account Representative
Rent A Center Warehouse & Retail Store
02.2010 - 07.2013
- Licensed Forklift driver - 09/2019 to Now
High School Diploma -
Westlake High School
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