Denzil Genus
GameStop
Waldorf,MD
5
years of professional experience
Dynamic retail professional skilled in managing store operations and inventory accuracy. Known for developing impactful promotional displays and implementing effective loss prevention measures to drive sales growth.
Work History
Retail Keyholder
2 Years 11 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Assisted in resolving customer inquiries and complaints, fostering positive shopping experiences.
- Managed inventory levels, conducting regular stock checks to maintain accuracy.
- Developed promotional displays to enhance product visibility and drive sales.
- Stored security alarm codes and keys and made routine code changes.
- Evaluated sales performance metrics, identifying trends to inform inventory decisions and promotions.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring practices.
- Opened and closed store at proper times for reliable services.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
Courtesy Clerk
6 Months- Processed customer transactions quickly, providing excellent service at checkout stations.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store aisles to ensure safety and accessibility.
- Stocked shelves efficiently, ensuring accurate product placement and inventory rotation.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Trained new employees on store policies, procedures, and customer service standards.
- Implemented suggestions for process improvements that increased operational efficiency in daily tasks.
Education
Associate of Science - Cybersecurity
- Relevant Coursework: Microsoft Window Server Admin & Intro to Cloud Computing
- Professional Development: Business/Technical Writing
Skills
Store operations
Customer management strategies
Cash management accuracy
Promotional campaigns
Merchandise display
Customer service
Staff training and development
Training and mentoring
Team building
Staff training
Accomplishments
Completed
Timeline
Retail Keyholder
GameStop
08.2023 - CurrentRead More
Courtesy Clerk
Safeway
10.2021 - 04.2022Read More
College of Southern Maryland
Associate of Science from Cybersecurity
Read More
IT Experience
Relevant Coursework
- Microsoft Windows Server Administration (ITS-2190) | Grade: A | March 2026 – May 2026
Core Skills
- Windows Server 2022
- Active Directory (AD DS)
- Group Policy Objects (GPO)
- DNS & DHCP Configuration
- User & Group Management
- Hyper-V Virtualization
- PowerShell Scripting
- Configured Active Directory Domain Services to manage users, groups, and permissions.
- Implemented Group Policy Objects to enforce security baselines and software deployment.
- Managed core network services including DNS zone configuration and DHCP scopes.
- Deployed and maintained virtualized server environments using Hyper-V containers.
- Utilized PowerShell scripting to automate routine user account creation and management.