Deonjanea Davis
Baltimore
Summary
Professional with solid experience in healthcare administration, prepared to excel in supporting families with children that have special needs. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in managing patient records, scheduling, communication, and multitasking. Known for reliability, problem-solving, and proactive approach to tasks.
Overview
22
22
years of professional experience
Work History
Clinical Administrative Coordinator
United Healthcare Group
02.2022 - Current
- Support clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Respond to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilize electronic health records software proficiently, enabling quick access to vital patient information when required.
- Facilitate communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Assess customer needs and developed solutions to meet needs.
- Implement electronic health record system, leading to greater accuracy in data management and streamlined information sharing among clinical teams.
- Assist the marketing team with educational events for patients, promoting preventive care practices and fostering community engagement.
- Serve as liaison between clinical departments, fostering collaboration on initiatives aimed at improving patient care services across the organization.
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
- Assist with community events and health fairs, provide superior customer service for incoming and outgoing telephone calls to or from members, providers, employer groups or other persons deemed necessary by management, while developing and maintaining business relationships with provider offices
Office Manager / Authorized Member (AMBR)
DAVISDAVIS &ASSOCIATES
06.2019 - 02.2022
- Supervised staff in the office to ensure smooth operations
- Maintained office efficiency by implementing office systems and equipment procurement
- Maintained office staff by selecting and recruiting new employees
- Achieved financial objectives by scheduling expenditures and preparing budget reviews
- Communicated well with vendors and customers
- Maintained professionalism in all circumstances
Patient Services Associate / Nursery/Part-time
MERCY HOSPITAL
02.2016 - 12.2016
- Company Overview: PHYSICIAN PRACTICE’S CENTERS OF EXCELLENCE
- Assisted registrations by preparing new charts and scheduling patients for treatment
- Updated patient charts with newborn information in the computer system
- Assisted the Medical Assistants when required
- Located pediatricians for newborns and forwarded release papers
- Ability to lessen the stress of patients at the center
- Ease in grasping new information and duties without the continued support
- PHYSICIAN PRACTICE’S CENTERS OF EXCELLENCE
Default Operations (QA) Home Equity (HE) Foreclosure (FC) Department Analyst
JP MORGAN CHASE
07.2011 - 12.2015
- Monitored residential loans submitted for foreclosure
- Responsibility included working closely with attorneys and their offices from the beginning of the foreclosure process to the end to assure all processes are meeting Fannie Mae (FNMA – Federal National Mortgage Association) guidelines on time
- Reviewed and managed all foreclosure holds, postponements, resumption requests, and bankruptcy filings from Loss Mitigation
- Continued review of Fannie Mae’s guidelines to stay up to date on any changes made by the FNMA
- Maintained communication with attorney offices to verify adherence to Fannie Mae’s guidelines
- Exceeded department goals
- Reviewed loan information from alternative teams for compliance to SCRA (Soldiers’ and Sailors’ Civil Relief Act) and OCC (Office of the Comptroller of Currency) requirements
Business/Personal Banker
WACHOVIA / WELLS FARGO
03.2003 - 03.2006
- Built relationships with business and personal banking customers via phone and in person
- Responsible for managing customer portfolios, service relationships, providing a broad base of financial and credit services, and cross-sold all products and services of the company
- Developed and maintained all banking relationships to maximize sales opportunities
- Used profiling analysis tools to identify and cross-sell opportunities products
- Processed account changes
- Researched and resolved account-related problems
- Maintained 99% quality at all times
Education
Certified Billing and Coding Certificate -
Fortis Institute
Mortgage Processor Certificate -
Alliance Mortgage Company
Skills
- Scheduling and planning
- Client relationship building
- Time management expertise
- Strong organization
- Proficient in Excel
- Schedule management
- Client support
- Follow-up skills
- Teamwork and collaboration
- Professional and courteous
- Work Planning and Prioritization
- Documentation and reporting
Operating Systems And Software Applications
- Microsoft Office Suite
- Fidelity – MSP/Process Management
- QRA – Quality Analysis
- Internet
Timeline
Clinical Administrative Coordinator
United Healthcare Group
02.2022 - Current
Office Manager / Authorized Member (AMBR)
DAVISDAVIS &ASSOCIATES
06.2019 - 02.2022
Patient Services Associate / Nursery/Part-time
MERCY HOSPITAL
02.2016 - 12.2016
Default Operations (QA) Home Equity (HE) Foreclosure (FC) Department Analyst
JP MORGAN CHASE
07.2011 - 12.2015
Business/Personal Banker
WACHOVIA / WELLS FARGO
03.2003 - 03.2006
Mortgage Processor Certificate -
Alliance Mortgage Company
Certified Billing and Coding Certificate -
Fortis Institute
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