Derek Abrego
Edgewater
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PSR (Patient Service Representative)
Bay Community Health
05.2023 - Current
- Book appointments in a timely fashion over the phone or in person in English and Spanish.
- Insured that documents were sent to their appropriate destination within a short time frame.
- Properly executing credit card and cash transactions.
- Communicate effectively in English and Spanish for native speaking patients.
- Assisted patients in filling out check-in and payment paperwork.
- Used ECW to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Sales Consultant
XFINITY Store by Comcast
09.2021 - 10.2022
- Making sure each customer is satisfied with their interaction with us.
- Great team support.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Provided sales and customer service assistance to walk-in traffic
Team Crew Member/Trainer
Taco Bell
09.2020 - 03.2021
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
After School Counselor
Oyster Elementary Bilingual School OCA
08.2017 - 06.2019
- Play sports and prepare fun activities before and after they do their homework.
- Led new staff in guidance activities in classrooms and small group settings.
- Built productive, lasting connections with individual students.
- Coordinated after-school activities contributing to individual student growth and development.
- Supported general education, special education and English language learners in unique personal challenges.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
professional interpreter for English and Spanish
Virginia Institute of Interpreting
Virginia Beach, VA05-2024
Associate of Arts - Visual Arts
Anne Arundel Community College
Arnold, MD05-2027
Skills
- Appointment confirmation
- Check-in coordination
- Patient greeting
- Document filing
- Front desk supervision
- HIPAA compliance
- FLUENT IN Spanish
- Scheduling appointments
- Payment collection
- Medical terminology
Certification
Certificate of completion of the professional interpreter, Virginia Institute of Interpreting for English and Spanish
Languages
Spanish
Timeline
PSR (Patient Service Representative)
Bay Community Health
05.2023 - Current
Sales Consultant
XFINITY Store by Comcast
09.2021 - 10.2022
Team Crew Member/Trainer
Taco Bell
09.2020 - 03.2021
After School Counselor
Oyster Elementary Bilingual School OCA
08.2017 - 06.2019
professional interpreter for English and Spanish
Virginia Institute of Interpreting
Associate of Arts - Visual Arts
Anne Arundel Community College