Desha Lifsey
Odenton
Summary
Highly organized and methodical individual skilled at managing front desk operations and ensuring smooth daily procedures. Strong work ethic combined with conscientious attention to detail supports efficient handling of administrative tasks, appointment scheduling, and visitor management while maintaining welcoming and orderly reception area. Conscientious with strong organizational skills, focused on maintaining order and accuracy in all tasks. Skilled in handling multi-line phone systems, managing schedules, and providing excellent customer service. Proficient in using office software and maintaining both digital and physical records. Brings solid work ethic and relevant skills to succeed as Front Desk Receptionist.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
PM Pediatrics Urgent Care
Greenbelt
03.2025 - Current
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Updated customer information in databases regularly to ensure accuracy of records.
Front Desk Receptionist
Priority care clinics
Severna Park
01.2024 - 02.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Answered questions about company location and hours of operation.
- Entered data into company software system.
- Handled incoming and outgoing mail with timely attention.
- Monitored inventory levels of office supplies to ensure adequate stock was always available.
- Compiled reports from information gathered through computer systems or other sources for management review.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained tidy, presentable reception area with necessary stationary and materials.
Call Center Representative
Via Appliances
Crofton
03.2023 - 09.2023
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Used database system to record notes and call information.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Assigned loads to drivers based on designated routes and driver location.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Provided timely updates on order status and delivery times to customers and drivers.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Managed data entry and documentation for deliveries.
- Monitored routes and locations to verify timely services and accurate information.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Processed invoices for payment after verifying accuracy of driver's logs.
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
- Dispatched workers and crews to assigned locations.
Dispatcher
The Class Produce
Jessup
10.2021 - 11.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Used database system to record notes and call information.
- Performed outbound calls to follow up on customer inquiries and account statuses.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Assigned loads to drivers based on designated routes and driver location.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Provided timely updates on order status and delivery times to customers and drivers.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Managed data entry and documentation for deliveries.
- Monitored routes and locations to verify timely services and accurate information.
- Maintained positive relationships with drivers by providing helpful advice regarding route selection or traffic conditions.
- Processed invoices for payment after verifying accuracy of driver's logs.
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
- Dispatched workers and crews to assigned locations.
Education
Certification - Medical coding and billing
American Career Institute
Baltimore, MD11.2015
GED -
BCCC
Baltimore, MD07.2015
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Telephone etiquette
- Scheduling appointments
- Office organization
- Cash handling
- Data entry
- Administrative skills
- Mail handling
- Filing
- Visitor registration
- Email correspondence
- Office supplies ordering
- Multitasking
- Reliability
References
- Lakia Jones, Medical Assistant, Priority Care Clinics, (443) 628-7855, ljones@prioritycareclinics.net
- Odelia Stratton, Clinical Manager, PM Pediatrics urgent care, (301)-526-4580, ostratton@pmpediatics.com
- Coworker
- Manager
Timeline
Front Desk Receptionist
PM Pediatrics Urgent Care
03.2025 - Current
Front Desk Receptionist
Priority care clinics
01.2024 - 02.2025
Call Center Representative
Via Appliances
03.2023 - 09.2023
Dispatcher
The Class Produce
10.2021 - 11.2022
Certification - Medical coding and billing
American Career Institute
GED -
BCCC