Deshawn Dotson
Baltimore
Summary
Dynamic professional with extensive experience in warehouse operations and customer relationship management. Known for strong leadership and logistical skills, consistently achieving timely deliveries and high customer satisfaction. Committed to optimizing workflows and enhancing team performance.
Overview
15
15
years of professional experience
Work History
Warehouse Manager
Paradies Lagardere
Denver
10.2024 - Current
- Managed daily warehouse operations to ensure efficient workflow
- Oversaw inventory control and maintained accurate stock levels
- Coordinated shipping and receiving activities for timely deliveries
- Supervised team members and delegated tasks effectively
Customer Experience Representative
AT&T
Conway
04.2024 - 10.2024
- Managed customer accounts and ensured accurate information updates.
- Provided product knowledge and guidance to enhance customer satisfaction.
- Demonstrated excellent problem solving skills when resolving complex customer issues.
- Processed orders quickly and efficiently while ensuring accuracy in order entry details.
- Processed customer deposits accurately and efficiently daily.
Customer Experience Representative
Xfinity
Aurora
03.2023 - 12.2023
- Identified opportunities to increase sales by suggesting additional products or services that may be beneficial for the customer's needs.
- Demonstrated excellent problem solving skills when resolving complex customer issues.
- Processed orders quickly and efficiently while ensuring accuracy in order entry details.
- Documented customer interactions in the company database efficiently.
- Processed customer deposits accurately and efficiently daily.
Kiosk Manager
Wireless Advocates
Parker
09.2021 - 12.2022
- Managed daily operations of kiosk, ensuring optimal customer experience.
- Collaborated with vendors to maintain inventory and product availability.
- Trained and mentored staff on product knowledge and sales techniques.
- Resolved customer inquiries and complaints effectively and professionally.
Customer Experience Representative
GCI Communications
Anchorage
12.2014 - 06.2021
- Coordinated with vendors for procurement of telecommunications hardware and services.
- Investigated customer complaints related to service interruptions or other technical issues.
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Updated knowledge base documents regularly with accurate information about various telecom system components.
Customer Service Representative
Costco
Anchorage
05.2011 - 04.2016
- Supported inventory management by restocking shelves as needed.
- Resolved customer complaints with empathy and professionalism.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Science - Information Technology
Kaplan University
Atlanta, GA05-2010
High School Diploma -
Central High School
Little Rock06-2006
Skills
- Inventory management
- Shipping coordination
- Warehouse operations
- Staff supervision
- Supply chain logistics
- Customer relationship management
- Effective communication
- Problem solving
Timeline
Warehouse Manager
Paradies Lagardere
10.2024 - Current
Customer Experience Representative
AT&T
04.2024 - 10.2024
Customer Experience Representative
Xfinity
03.2023 - 12.2023
Kiosk Manager
Wireless Advocates
09.2021 - 12.2022
Customer Experience Representative
GCI Communications
12.2014 - 06.2021
Customer Service Representative
Costco
05.2011 - 04.2016
Associate of Science - Information Technology
Kaplan University
High School Diploma -
Central High School