DeShawn Mitchell
Hagerstown
Summary
Strategic outreach leader with a strong background in planning and partnership development. Focused on expanding access to mental health services and enhancing community impact through collaboration. Experienced in compliance management and advocacy, driving program growth and increasing service utilization with innovative outreach strategies.
Overview
9
9
years of professional experience
18
18
Certifications
Work History
Outreach Director
Global Impact Wellness Group
Catonsville
08.2025 - Current
- Strategic outreach leader responsible for expanding community access to evidence-based mental health, substance use recovery, and family support services across Maryland and national telehealth markets.
- Lead partnership development, referral pathway creation, and cross-sector collaboration to increase service utilization and community impact.
- Developed and executed regional and statewide outreach strategies to expand access to mental health and substance use recovery services.
- Established and strengthened referral partnerships with parole and probation offices, reentry programs, shelters, behavioral health providers, schools, and community-based organizations.
- Led telehealth expansion initiatives, supporting the growth of subscription-based insurance-covered services into new markets.
- Developed structured referral pipelines that streamlined intake flow and increased client engagement.
- Represented the organization at conferences, behavioral health events, and community outreach initiatives to increase brand visibility and credibility.
- Collaborated with clinical and executive leadership to align outreach efforts with program capacity, compliance requirements, and strategic growth goals.
Program Director
Assurance Care & Support Services Inc
Frederick
07.2025 - 09.2025
- Provided leadership and oversight for all DDA programs and services in alignment with Maryland DDA regulations and COMAR guidelines.
- Ensured person-centered planning and delivery of services that promote independence, community integration, and enhanced quality of life for individuals supported.
- Supervised program staff, managing recruitment, onboarding, training, performance evaluation, and professional development to enhance team effectiveness.
- Ensured compliance with federal, state, and local licensing requirements and DDA standards, safeguarding program integrity and quality.
- Developed, implemented, and monitored policies and procedures to ensure effective, high-quality program operations.
- Managed budget planning, billing practices (including LTSS and PCIS2), and resource allocation to maintain fiscal health and sustainability.
- Led strategic planning initiatives and contributed to overall agency growth and service development.
Western Maryland Supervisor
Maryland Coalition of Families Columbia
Columbia
02.2024 - 07.2025
- Directed regional operations and program delivery across Western Maryland, overseeing family peer support services for caregivers of children and young adults with behavioral health challenges.
- Supervised and coached Family Peer Support staff across multiple counties, ensuring high-quality, culturally responsive service delivery.
- Led staff development, stakeholder engagement, and systems collaboration to strengthen access to community-based mental health resources.
- Oversaw regional caseload management, ensuring compliance with performance metrics and documentation standards to enhance service outcomes.
- Built and maintained strategic partnerships with schools, behavioral health providers, DSS offices, juvenile services, and community-based organizations to increase referral flow and service coordination.
- Represented the organization in interagency meetings, local management boards, and behavioral health collaboratives to advocate for families and strengthen system navigation pathways.
- Contributed to organizational growth by identifying service gaps and recommending program expansion opportunities in underserved communities.
Program Manager
Mental Health Association
Frederick
02.2023 - 02.2024
- Managed and supervised staff across various programs, ensuring adherence to trauma-informed and strength-based communication practices.
- Ensured financial integrity through meticulous charging, billing, and accounting processes, and maintained strong relationships with collaborators and funders.
- Assisted in grant proposal writing and analyzed program satisfaction surveys to inform strategic decisions while delivering testimony in legal proceedings.
- Conducted client intake interviews, scheduled services, and ensured accurate documentation in data processing system to support program delivery.
Off-Site Supervisor
Board of Childcare
Hagerstown
02.2020 - 01.2023
- Supervised childcare staff to ensure adherence to treatment philosophy and policies, while coordinating flexible schedules for evening and weekend shifts.
- Conducted weekly on-site inspections to uphold health and safety standards and ensured adequate staff-to-resident ratios by providing necessary coverage.
- Implemented behavior management and therapeutic crisis intervention techniques, developed age-appropriate therapeutic activities, and promoted effective team communication through regular meetings and timely documentation.
- Managed staff evaluations, conflict resolution, and timesheet accuracy, ensuring compliance with state medication guidelines and completion of required annual training.
Shift Supervisor
Oak Hill House
Clear Spring
06.2018 - 02.2020
- Trained and supervised staff, ensuring policy adherence and accurate timekeeping and attendance management.
- Compiled reports and documentation to meet organizational standards and regulatory compliance.
- Delivered case management services, building relationships with youth, families, placement agencies, and community resources throughout placement lifecycle.
Youth Sports Coordinator
YMCA of Hagerstown
Hagerstown
08.2017 - 08.2018
- Developed and managed annual budget for youth sports programs, implementing pricing strategies that supported financial sustainability.
- Expanded program capacity by securing additional funding and resources, aligning offerings with current youth sports trends and organizational strategies.
- Organized youth sports leagues and events to promote community engagement.
- Coordinated schedules for practices, games, and tournaments for various age groups.
- Trained and supervised volunteer coaches to ensure quality instruction and safety.
Education
Business Administration - Business Administration (B.S.)
Frostburg State University
Frostburg, MD12.2016
Skills
- Community outreach
- Partnership development
- Program development
- Program oversight
- Program evaluation
- Field outreach strategy
- Strategic planning
- Non-profit management
- Staff management
- Team collaboration
- Communications strategies
- Problem-solving aptitude
Certification
Certified Medication Technician
Timeline
Outreach Director
Global Impact Wellness Group
08.2025 - Current
Program Director
Assurance Care & Support Services Inc
07.2025 - 09.2025
Western Maryland Supervisor
Maryland Coalition of Families Columbia
02.2024 - 07.2025
Program Manager
Mental Health Association
02.2023 - 02.2024
Off-Site Supervisor
Board of Childcare
02.2020 - 01.2023
Shift Supervisor
Oak Hill House
06.2018 - 02.2020
Youth Sports Coordinator
YMCA of Hagerstown
08.2017 - 08.2018
Business Administration - Business Administration (B.S.)
Frostburg State University