Desiree Copeland

I enjoyed this position and I feel as though, this position has helped me to develop long term skills .

Duties I’ve done in the position are the following;

• Maintained long-term client relationships for UAT.
• Executed proactive outreach to customers for promoting products and services.
• Demonstrated exceptional verbal communication skills.
• Managed schedule adjustments to accommodate both UAT customer needs and technician availability.
• Boosted customer contentment by promptly managing and resolving issues.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Utilized social media platforms to engage with potential customers and build brand awareness.
• Implemented CRM tools to track customer interactions and sales progress.
• Identified and tapped into new markets, significantly expanding customer base.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

This position was a remote 6 month contract. Duties I’ve done in the position are the following;

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
• Prepare invoices, reports, memos, letters, financial statements, and other documents
• File and retrieve corporate documents, records, and reports
• Open, sort and distribute incoming correspondence, including faxes and emails.
• Prepare responses to correspondence containing routing inquiries
• Performed other duties as assigned.

Duties I’ve done in the position are the following;

• Customer service experience by leading, modeling and training store associates on the Charlotte Russe service proposition
• Supplied product information on features, trends, and styles to enhance customer experience.
• Distributed company communication and directives throughout store for consistent initiative execution.
• Measures and oversees daily store sales targets and payroll objectives using relevant reports.
• Creates loss prevention action plan utilizing company tools and processes to minimize loss and achieve shrink goals
• Understands and leads team to execute Charlotte Russe product strategies including merchandise presentation, promotions, and signage
• Partners with store team to implement visual displays, promotions, and merchandising moves per company guidelines
• Leads the team in all tasks related to maintain a neat, clean and organized store.