Desiree Thomas
Reisterstown,MD
Summary
As an Officer with 13 years of successful communication and problem solving experience, I am able to work with determination and tenacity. With 4 years of experience acquiring, managing, and maintaining papers, records, and collections, I'm a well-organized archivist. I'm committed to making information easily accessible and adhering to the rules and regulations of the digital industry. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bailiff
HOWARD COUNTY DISTRICT COURT
01.2024 - Current
- Properly checking patrons for any weapons or anything not allowed in a court house with metal detectors/Wand
- Demonstrated professionalism as an official representative of the court system when interacting with various stakeholders both within and outside the courthouse setting.
- Observing any violations in and around the courtroom
- Keeping the judge safe from patrons attending court.
Police Officer
Maryland Transit Administration
02.2010 - 10.2019
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Records Administrator 1
Maryland Transit Administration Police
10.2019 - 08.2022
- Provided a weekly report such as the mileage report for every vehicle in the fleet
- Provided a monthly accident report for every vehicle ion the fleet Maintained a daily PPE report and uniform/equipment report
- Lead the ECU ( Evidence Control Unit) by processing evidence confiscated during arrest
- Transported guns and drugs to the MSP (Maryland State Police) forensic department for processing weekly
- Issued uniforms and equipment to the department by working in the quartermaster unit
- Checked evidence records for accuracy, value, and preservation status
- Operated the Live Scan by fingerprinting suspects and entering new officers so they can fingerprint suspects
- Double-checked the accuracy and integrity of the data I gathered in order to determine the best course of action
- Transported and inspected all new vehicles for the fleet
- Informed the departments upper command about PM's (Preliminary Maintenance) for fleet vehicles
- Attended MTA (Maryland Transit Administration) meetings to gather information to report to upper command
- Participated in new hire interviews
Housing Assistant
Metropolitan Baltimore Quadel
02.2009 - 01.2010
- Ensured compliance with local housing regulations and guidelines through regular inspections and reporting.
- Participated in ongoing professional development opportunities related to housing assistance best practices.
- Maintained strong relationships with local agencies such as social services departments or shelters to assist with tenant referrals and support services.
- Educated tenants on their rights and responsibilities, fostering clear communication channels within the community.
- Provided exceptional customer service to prospective tenants during property tours and application processes.
Front Desk Receptionist/Human Resources Assistant
Dunbar Armored
03.2002 - 02.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Entered payroll for all employees in all departments.
Education
Some College (No Degree) - Criminal Justice
Police Academy
Sykesville, MDHigh School Diploma -
Northwestern High School
Baltimore, MD06.2000
Skills
- Bookkeeping
- Data Entry
- Public Safety Awareness
- Self-defense techniques
- Integrity and Honesty
- Weapons Handling
- Stress Tolerance
- Courtroom Procedures Knowledge
- Courtroom order
- Emergency Response
- Arrest procedures
- Records Maintenance
- Witness swearing-in
Certification
Maryland Police Training Commission Certification, 06/01/16, 06/01/18
Additional Information
I am looking for a career change. I am an outgoing, well-spoken, driven, ambitious, and reliable person. I have years of customer service experience and love working independently. I am a great team player and can adapt to any situation.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Bailiff
HOWARD COUNTY DISTRICT COURT
01.2024 - Current
Records Administrator 1
Maryland Transit Administration Police
10.2019 - 08.2022
Police Officer
Maryland Transit Administration
02.2010 - 10.2019
Housing Assistant
Metropolitan Baltimore Quadel
02.2009 - 01.2010
Front Desk Receptionist/Human Resources Assistant
Dunbar Armored
03.2002 - 02.2009
Some College (No Degree) - Criminal Justice
Police Academy
High School Diploma -
Northwestern High School
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