Desmond McNeill
BALTIMORE
Summary
Experienced in customer service with a focus on enhancing guest experiences through effective communication and prompt service. Demonstrated ability to handle cash transactions accurately while adhering to company protocols, contributing to operational efficiency. Skilled in multitasking and organization, ensuring timely order processing and customer satisfaction. Proven track record of providing knowledgeable recommendations to guests, fostering a welcoming environment.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Server
Windows Inn Crabhouse
BALTIMORE
03.2025 - Current
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Host
The Choptank
BALTIMORE
10.2024 - 03.2025
- Greeted and seated guests promptly, ensuring an efficient and welcoming dining experience for all patrons.
- Assisted guests with inquiries, providing knowledgeable recommendations to improve customer satisfaction.
Barista
Dunkin Donuts
BALTIMORE
02.2022 - 05.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Assistant Manager
I.S.I Specialty
BALTIMORE
05.2020 - 07.2020
- Managed customer service inquiries.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Education
Bard High School Early College
BALTIMORE, MDSome College (No Degree) - General Studies
CCBC
Catonsville, MDSkills
- Customer greetings
- Beverage preparation
- Staff training
- Communication skills
- Multitasking and organization
Timeline
Server
Windows Inn Crabhouse
03.2025 - Current
Host
The Choptank
10.2024 - 03.2025
Barista
Dunkin Donuts
02.2022 - 05.2022
Assistant Manager
I.S.I Specialty
05.2020 - 07.2020
Bard High School Early College
Some College (No Degree) - General Studies
CCBC