Desmond Miller
Parkville
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
15
15
years of professional experience
Work History
House Manager
ARM, Corp
01.2024 - Current
- Coordinated daily household operations, ensuring efficient scheduling and task management.
- Oversaw maintenance and repair tasks, enhancing home safety and functionality.
- Developed and implemented organization systems for household inventory and supplies.
- Managed budgets for household expenses, optimizing resource allocation.
Vehicle Sales Representative
Network Auto Group
03.2017 - 01.2024
- Developed and maintained strong client relationships to drive vehicle sales.
- Delivered product presentations and demonstrations to enhance customer understanding.
- Trained and mentored junior vehicle sales representatives in effective car sales techniques.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Implemented customer feedback mechanisms to improve service quality and satisfaction levels.
- Generated vehicle sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with all customers through regular communication.
Customer Service Rep/Inside Sales Representative
Carmax
12.2010 - 02.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new representatives on company policies, procedures, and best practices for service excellence.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - General Studies
The Community College of Baltimore County
Catonsville, MDNo Degree - HVAC
TESST College of Technology
Baltimore, MD03-2009
High School Diploma -
Continental High School
Continental, OH06-2004
Skills
- Exceptional organization
- Problem-solving
- Clear communication
- Teamwork and collaboration
- Time management
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Sales expertise
- Product and service knowledge
- Sales closing
- Upselling and cross selling
- Objection handling
Timeline
House Manager
ARM, Corp
01.2024 - Current
Vehicle Sales Representative
Network Auto Group
03.2017 - 01.2024
Customer Service Rep/Inside Sales Representative
Carmax
12.2010 - 02.2017
No Degree - General Studies
The Community College of Baltimore County
No Degree - HVAC
TESST College of Technology
High School Diploma -
Continental High School