Destinee Mickens
Baltimore
Summary
Dependable and devoted client-focused professional with a strong desire to contribute exceptional customer service. Demonstrated ability to work independently, manage multiple tasks, and achieve goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Eager to apply my skills and knowledge in a health care setting.
Overview
9
9
years of professional experience
Work History
Assistant Community Nutritionist
Baltimore County WIC
05.2024 - Current
- Counsels individuals on good nutrition, healthy eating habits and nutrition monitoring to improve quality of life for high-risk participants.
- Provide and conduct nutrition assessment, counseling, and education
- Respond to requests from the public and staff
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients
- Manage daily/weekly/monthly duties: call logs, append care plans, schedule appointments and other administrative related roles
- Experience working with breastfeeding women and children- advise nutritional support for supplying and milk production
Lead Pharmacy Technician/Inventory Specialist
CVS Pharmacy
10.2021 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels.
- Maintained pharmacy inventory by checking pharmaceutical stock to meet customer needs
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Cashier/ Floor Associate
Shoprite WakeFern Co
08.2018 - 08.2019
- Operated scanners and registers, assisted with training 3 new cashiers
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Addressed customer needs and made product recommendations to increase sales.
Medical Receptionist
Trinitas Hospital
10.2016 - 05.2018
- Welcomed visitors and associates and directed them to the appropriate person or department
- Assist with conflicts from guests
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Degree in NUSC - Nutritional Science/ Dietetics
Morgan State University
Baltimore, MD05.2024
Skills
- Technology literacy
- Team collaboration
- Nutrition Therapy/ Counseling
- Multitasking and prioritization
- Customer and client relations
- Administrative support
- Typing and filing
Languages
Spanish
Limited Working
English
Native or Bilingual
Recognitions
- National Honor Society Induction
- Dean's List (Morgan State University)
- Certified/ Licensed Pharmacy Technician (CPhT)
Timeline
Assistant Community Nutritionist
Baltimore County WIC
05.2024 - Current
Lead Pharmacy Technician/Inventory Specialist
CVS Pharmacy
10.2021 - Current
Cashier/ Floor Associate
Shoprite WakeFern Co
08.2018 - 08.2019
Medical Receptionist
Trinitas Hospital
10.2016 - 05.2018
Degree in NUSC - Nutritional Science/ Dietetics
Morgan State University