Destine'e Mortimer
Baltimore
Summary
Motivated with exceptional social skills, communication abilities and customer service background. Dedicated team player who can adapt to new circumstances and pursues every opportunity to support team members and proactively address issues. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic goals.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Rosedale Federal Savings & Home Loan
08.2023 - Current
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Resolved customer complaints and disputes.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Barista
Starbucks
11.2021 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
CVS Pharmacy
07.2020 - 11.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Housekeeper
Baltimore Home Cleaning
07.2019 - 03.2020
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Bookseller
Barnes & Noble
10.2018 - 05.2019
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with locating books and other materials in store.
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06-2017
Skills
- Creative thinking
- Cash flow management
- Team collaboration
- Verbal and written communication
- Attention to detail
- Decision-making
Timeline
Relationship Banker
Rosedale Federal Savings & Home Loan
08.2023 - Current
Barista
Starbucks
11.2021 - 07.2023
Sales Associate
CVS Pharmacy
07.2020 - 11.2021
Housekeeper
Baltimore Home Cleaning
07.2019 - 03.2020
Bookseller
Barnes & Noble
10.2018 - 05.2019
High School Diploma -
Bayside High School
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