Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Boone

Bel Air

Summary

Driven Quality Assurance Manager with a proven track record in establishing quality metrics and enhancing customer satisfaction. Skilled in team management and conflict resolution, I developed comprehensive guidelines that ensured compliance with industry standards, driving operational excellence, and fostering a culture of continuous improvement.

Overview

8
8
years of professional experience

Work History

Quality Assurance Manager

Spartan Surfaces
Bel Air
07.2023 - Current
  • Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
  • Handled customer complaints and provided high-quality customer service.
  • Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
  • Participated in meetings with management regarding product specifications, or other quality-related topics.

Bridal Stylist

K&b Bridals
Bel Air
01.2022 - 07.2023
  • Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
  • Kept detailed records of client information including measurements and payment schedules.
  • Greeted customers to determine wants or needs.
  • Displayed excellent communication skills when interacting with clients both in-person and over the phone.

Assistant Manager

Shoe Dept. Encore
Shrewsbury
04.2021 - 01.2022
  • Led and trained a team of sales associates.
  • Handled returns, refunds, markdowns, and markups of products.
  • Closed the cash drawers and handled the daily deposit.
  • Dealt with the shipment, freight, and rolling of merchandise onto shelves.

Event Manager

Tasteful Occasions
New Freedom
04.2017 - 01.2020
  • Oversaw the organization of the equipment closets and inventoried the items that were needed.
  • Supervised setup and takedown of equipment used during wedding receptions.
  • Communicated effectively with other departments such as waitstaff and bartenders regarding timing and expectations for catered events.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
11-2021

Master of Science - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer service
  • Team management
  • Conflict resolution
  • Multitasking
  • Time management
  • Attention to detail

Timeline

Quality Assurance Manager

Spartan Surfaces
07.2023 - Current

Bridal Stylist

K&b Bridals
01.2022 - 07.2023

Assistant Manager

Shoe Dept. Encore
04.2021 - 01.2022

Event Manager

Tasteful Occasions
04.2017 - 01.2020

Bachelor of Science - Business Management

University of Phoenix

Master of Science - Psychology

Southern New Hampshire University

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Destiny Boone