Destiny Boone
Bel Air
Summary
Driven Quality Assurance Manager with a proven track record in establishing quality metrics and enhancing customer satisfaction. Skilled in team management and conflict resolution, I developed comprehensive guidelines that ensured compliance with industry standards, driving operational excellence, and fostering a culture of continuous improvement.
Overview
8
8
years of professional experience
Work History
Quality Assurance Manager
Spartan Surfaces
Bel Air
07.2023 - Current
- Established quality metrics and benchmarks to measure performance and guide strategic decision-making.
- Handled customer complaints and provided high-quality customer service.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Participated in meetings with management regarding product specifications, or other quality-related topics.
Bridal Stylist
K&b Bridals
Bel Air
01.2022 - 07.2023
- Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
- Kept detailed records of client information including measurements and payment schedules.
- Greeted customers to determine wants or needs.
- Displayed excellent communication skills when interacting with clients both in-person and over the phone.
Assistant Manager
Shoe Dept. Encore
Shrewsbury
04.2021 - 01.2022
- Led and trained a team of sales associates.
- Handled returns, refunds, markdowns, and markups of products.
- Closed the cash drawers and handled the daily deposit.
- Dealt with the shipment, freight, and rolling of merchandise onto shelves.
Event Manager
Tasteful Occasions
New Freedom
04.2017 - 01.2020
- Oversaw the organization of the equipment closets and inventoried the items that were needed.
- Supervised setup and takedown of equipment used during wedding receptions.
- Communicated effectively with other departments such as waitstaff and bartenders regarding timing and expectations for catered events.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ11-2021
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Team management
- Conflict resolution
- Multitasking
- Time management
- Attention to detail
Timeline
Quality Assurance Manager
Spartan Surfaces
07.2023 - Current
Bridal Stylist
K&b Bridals
01.2022 - 07.2023
Assistant Manager
Shoe Dept. Encore
04.2021 - 01.2022
Event Manager
Tasteful Occasions
04.2017 - 01.2020
Bachelor of Science - Business Management
University of Phoenix
Master of Science - Psychology
Southern New Hampshire University