Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Destiny Chicas Ventura

Montgomery Village

Summary

Results-driven retail professional with a proven track record of enhancing sales performance and delivering exceptional customer experiences. Experienced in inventory management, cash handling, and visual merchandising, with a strong ability to adapt and lead teams toward achieving business objectives. Recognized for excellent communication, problem-solving, and a dedication to maintaining high operational standards. Known for leadership skills that foster a positive team dynamic and ensure high levels of customer satisfaction and store performance. Great at managing store operations, supporting team members, and driving revenue through effective sales strategies and outstanding customer service.

Overview

5
5
years of professional experience

Work History

Retail Sales Key Holder

Banners Hallmark
07.2023 - Current
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Coordinated special events and promotions within the store to drive customer engagement and increase sales opportunities.
  • Collaborated with store management to achieve monthly sales targets and goals.
  • Boosted sales by effectively communicating product features and benefits to customers.
  • Participated in team meetings where we shared best practices, set goals, addressed challenges, ultimately contributing towards a more cohesive work environment.
  • Increased customer satisfaction by providing personalized assistance and recommendations.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.

Hostess

The Cheesecake Factory
01.2023 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Sales Associate

Macys Department Store
11.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

Buffalo Wild Wings
02.2021 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Sales Associate

Party City
09.2020 - 02.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

GED -

Watkins Mill High School
Gaithersburg, MD
06-2022

Skills

  • Store operations
  • Cash handling proficiency
  • POS system operation
  • Loss prevention strategies
  • Guest engagement
  • Strong work ethic
  • Safe food handling
  • Menu memorization
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Customer service

Languages

Spanish
Full Professional

Timeline

Retail Sales Key Holder

Banners Hallmark
07.2023 - Current

Hostess

The Cheesecake Factory
01.2023 - 07.2023

Sales Associate

Macys Department Store
11.2022 - 01.2023

Server

Buffalo Wild Wings
02.2021 - 11.2022

Sales Associate

Party City
09.2020 - 02.2021

GED -

Watkins Mill High School

Similar Profiles

CREATE PROFILE
Destiny Chicas Ventura