Summary
Overview
Work History
Education
Timeline
Generic

Destiny Jenkins

Fort Washington,MD

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

7
7
years of professional experience

Work History

Quality Assurance Specialist

TriWest Healthcare Alliance
03.2024 - 12.2025
  • Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
  • Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Quality Assurance Specialist

BPI
05.2022 - 03.2023
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.

Claims Processor

Dominion National
01.2020 - 08.2021
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.

Claims Analyst

Zimmerman Associates
06.2019 - 01.2020
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
  • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
  • Enhanced customer satisfaction by resolving complex claims issues in a timely manner.

Education

Bachelor of Science - Clinical Psychology

University of Maryland Global Campus
Hyattsville, MD
05.2026

Timeline

Quality Assurance Specialist

TriWest Healthcare Alliance
03.2024 - 12.2025

Quality Assurance Specialist

BPI
05.2022 - 03.2023

Claims Processor

Dominion National
01.2020 - 08.2021

Claims Analyst

Zimmerman Associates
06.2019 - 01.2020

Bachelor of Science - Clinical Psychology

University of Maryland Global Campus
Destiny Jenkins