Destiny Jenkins
Fort Washington,MD
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
TriWest Healthcare Alliance
03.2024 - 12.2025
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Implemented differentiated instruction techniques to accommodate various learning styles and abilities within the classroom.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Quality Assurance Specialist
BPI
05.2022 - 03.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
Claims Processor
Dominion National
01.2020 - 08.2021
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Claims Analyst
Zimmerman Associates
06.2019 - 01.2020
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Education
Bachelor of Science - Clinical Psychology
University of Maryland Global Campus
Hyattsville, MD05.2026
Timeline
Quality Assurance Specialist
TriWest Healthcare Alliance
03.2024 - 12.2025
Quality Assurance Specialist
BPI
05.2022 - 03.2023
Claims Processor
Dominion National
01.2020 - 08.2021
Claims Analyst
Zimmerman Associates
06.2019 - 01.2020
Bachelor of Science - Clinical Psychology
University of Maryland Global Campus
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