DESTINY JENKINS
Fort Washington,MD
Summary
A highly organized professional with experience in medical front office operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information.
Overview
6
6
years of professional experience
Work History
Multi-Specialty Senior Patient Access Rep
Savista
03.2024 - 04.2025
- Implemented process improvements to streamline patient access operations resulting in increased efficiency.
- Assisted with training new staff members on patient access policies and procedures ensuring adherence to established standards of care.
- Recognized potential problems related to registration activities such as incomplete documentation or incorrect coding prior to submission of claims.
- Collaborated with other departments within the organization, such as Admitting, Medical Records, and Billing Office, to ensure a smooth transition from the pre-registration process through discharge planning.
Behavioral Health Appointer
Triwest Healthcare
03.2023 - 01.2024
- Reviews and responds to phone, email, and internet correspondence for outpatient behavioral health appointment requests that encompass the following areas: psychiatry, psychology/therapy, chemical dependency, neuropsychology, and chronic pain Enters and maintains accurate coverage information, including patient insurance, billing, and payment information; captures and verifies insurance referrals
- Identifies patients in need of financial counseling to facilitate payment and aligns correct insurance coverage with type of service provided
- Collaborates with the clinical team (i.e
- Providers, nurses, and other support staff), relaying message requests, refill requests, and general questions from the patient
Patient Access Representative
BPI
05.2022 - 03.2023
- Handle customers, both internal and external, and offer assistance when needed
- Handle all customer orders, handle inquiries, and assist customers with related problems
- Keep track of any client questions and grievances and help with their efficient resolution
- Assess client concerns, identify root reasons, and take remedial action
- Work in tandem with the client to guarantee the best possible level of customer care
- Maintain documents and track the performance of related departments and customers
- Provide answers, make sure that every client is kept, and cultivate associate business.
Patient Access Representative II
Dominion National
01.2020 - 08.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Customer Service Representative II
PBGC
06.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelors of Arts - Clinical Psychology Candidate
University Of Maryland
01.2026
Timeline
Multi-Specialty Senior Patient Access Rep
Savista
03.2024 - 04.2025
Behavioral Health Appointer
Triwest Healthcare
03.2023 - 01.2024
Patient Access Representative
BPI
05.2022 - 03.2023
Patient Access Representative II
Dominion National
01.2020 - 08.2021
Customer Service Representative II
PBGC
06.2019 - 01.2020
Bachelors of Arts - Clinical Psychology Candidate
University Of Maryland
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