Destiny Mendoza
Frederick
Summary
Committed student and career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Pharmacy Operations Manager
Walgreens
Frederick
06.2024 - Current
- Managed daily pharmacy operations to ensure compliance with company policies.
- Supervised pharmacy staff to enhance workflow efficiency and service quality.
- Developed schedules for pharmacy team to meet operational needs effectively.
- Facilitated communication between pharmacy staff and healthcare providers for patient care.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Oversaw the implementation of new technologies such as electronic prescribing systems.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Coordinated with insurance companies regarding billing issues or payment disputes.
- Streamlined medication filling processes to meet patient needs promptly.
Senior Pharmacy Technician
Walgreens
11.2021 - Current
- Verified that all incoming prescriptions were accurate and complete prior to dispensing them.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Processed third-party insurance claims for reimbursement of medications.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Administered vaccines to patients
- Attended conferences or seminars related to advances in vaccine technology or public health policy.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Phoenix
09.2020 - 09.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
Education
Bachelor of Science - Biological Sciences
University of Maryland
Frederick, MD 06.2025 - 07.2025
Bachelor of Science - Biology
Gateway Community College
Phoenix, AZ 07.2023 - 05.2025
Skills
- Effective Communication
- Self Motivation
- Analytical Thinking
- Organizational Skills
- Active Listening
- Problem-Solving Abilities
- Adaptability and Flexibility
- Time Management
Timeline
Bachelor of Science - Biological Sciences
University of Maryland
06.2025 - 07.2025
Pharmacy Operations Manager
Walgreens
06.2024 - Current
Bachelor of Science - Biology
Gateway Community College
07.2023 - 05.2025
Senior Pharmacy Technician
Walgreens
11.2021 - Current
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
09.2020 - 09.2021