Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devi Mensah

Frederick

Summary

Dedicated professional with experience in customer service. Eager to contribute strong organizational and interpersonal skills Adaptable and resourceful, with a passion for growth and continuous learning. Ability to complete tasks on time in both individual and team settings. In addition, dependable and reliable, ready to learn and grow with your company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Crater Lake National Park
05.2024 - 07.2025
  • Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
  • Managed dining area to ensure a clean and organized environment, enhancing guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Trained new servers on menu knowledge, service protocols, and operational efficiency standards.

HOUSEKEEPER

Rush Creek Lodge
02.2023 - 03.2024
  • Inspected guest suites and public areas daily to ensure high standards of cleanliness
  • Cleaned and restocked restroom areas with towels and toiletries.
  • Washed dirty linens and remade beds with clean sheets.
  • Washed tub and shower basins and cleaned shower curtains.
  • Laundered and changed bedding, towels, and linens in accordance with hotel policies.
  • Sanitized bathroom fixtures and restocked amenities according to established protocols.
  • Proficiently managed time to complete assigned tasks within allocated deadlines.

RECEPTIONIST

Abuzz Healthcare Services
01.2021 - 01.2023
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Answered questions about organization and provided callers with address, directions, and other information.

CASHIER/WAITRESS

Black Hog Market Square
01.2019 - 09.2019
  • Delivered customer checks and securely processed credit card or cash payments.
  • Greeted and accommodated guests to ensure a positive experience from the first interaction.

HOSTESS

Outback Steakhouse
07.2018 - 12.2018
  • Maintained clean and neat workplace and dining room area.
  • Informed guests of food and drink specials, fostering smooth handoff to service staff.
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Answered phone calls to take reservations and address guest questions and concerns.
  • Conversed with members and guests in outgoing and friendly manner.

Education

Bachelor of Science - Public Policy

University of Maryland
College Park, MD
05.2024

Skills

  • Hospitality Management
  • Room Sanitization
  • Room and Public Space Cleaning
  • Verbal and Written Communication
  • Telephone Skills
  • Customer Service
  • Organization
  • Communication Skills

Certification

  • Dining Room Management Friendly And Reliable
  • Menu Memorization And Presentation To-Go Order Preparation
  • High-Volume Environments Cleaning And Sanitizing Restaurant Operation

Timeline

Server

Crater Lake National Park
05.2024 - 07.2025

HOUSEKEEPER

Rush Creek Lodge
02.2023 - 03.2024

RECEPTIONIST

Abuzz Healthcare Services
01.2021 - 01.2023

CASHIER/WAITRESS

Black Hog Market Square
01.2019 - 09.2019

HOSTESS

Outback Steakhouse
07.2018 - 12.2018

Bachelor of Science - Public Policy

University of Maryland

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Devi Mensah