Devin Boatwright
Parkville
Summary
Experienced Security Officer with strong surveillance, conflict resolution, and crisis response skills. Proven success in reducing risks and improving team efficiency. Skilled in sales and customer engagement, consistently exceeding targets. Background in food service with expertise in both front and back-of-house operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Johns Hospkins Hospital
Baltimore
11.2022 - 10.2024
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Collaborated with management to develop security policies that aligned with industry best practices
Supervisor
Dunkin Donuts
Ambler
03.2020 - 08.2022
- Implemented new training program for staff members, resulting in improved efficiency and customer service
- Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs by XX%
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Trained new hires on company policies, procedures, and standards to ensure consistency in service quality
Sales Associate
Finish Line
North Wales
03.2020 - 07.2022
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Education
Bachelor's degree - Project Management
Morgan State University
Baltimore, MD05-2026
High school diploma -
Wissahickon Shs
Ambler, PA05.2022
Skills
- Metal detector operation
- Investigation documentation
- Identification verification
- Personnel screening
- Strong ability to work in a team with the ability to motive
- others,
- Project Management
- Team Leadership
- Vendor Selection
- Staff Management
- Strong customer service skills, Strong problem solving
- skills
- Staff Training
- Cash Register Operations
- Inventory Audits
- Recordkeeping and Documentation
- Proficiency in Excel, Sharepoint, Outlook, and BIM
- Safety Processes and Procedures
- Goal Setting and Prioritization
- Shipping and Receiving
- Inventory Management
Certification
- Secruity Guard Certification
- CERTIFICATIONS: OSHA 10 Certified, First Aid CPR Certified
Volunteering
- S.M.O.O.T.H- an organization mainly based to Help males better their character and or reputation, by providing essential and qualitative mentorship.
- Community cleanup volunteer work with Tendea Family
Timeline
Security Officer
Johns Hospkins Hospital
11.2022 - 10.2024
Supervisor
Dunkin Donuts
03.2020 - 08.2022
Sales Associate
Finish Line
03.2020 - 07.2022
Bachelor's degree - Project Management
Morgan State University
High school diploma -
Wissahickon Shs