Angela Barnes
Shoe Show
Bowie
14
years of professional experience
Customer-Focused Professional experienced in enhancing shopping experiences and resolving issues effectively. Delivered safety and security through proactive problem-solving and relationship building, contributing to effective emergency response and increased customer satisfaction. Goal-Oriented Sales Associate emphasizing customer engagement and teamwork, driving sales through strategic product recommendations and fostering an inviting store atmosphere.
Work History
Sales Associate
1 Year 9 Months- Maintained comprehensive knowledge of footwear trends and promotions to drive sales.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficiency.
- Organized merchandise displays to optimize store layout and improve customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Security Officer & Dispatcher
14 Years 5 Months- Conducted regular patrols, identifying and mitigating potential security risks proactively.
- Monitored mall premises to ensure safety and security for all patrons and staff.
- Responded promptly to incidents, coordinating with local law enforcement.
- Implemented emergency response protocols, training staff on safety procedures effectively.
- Managed access control systems, ensuring compliance with security policies and procedures.
- Developed incident reports detailing occurrences and actions taken for review by management.
- Trained junior officers on standard operating procedures and effective communication techniques.
- Collaborated with mall management to enhance overall security strategies and customer experience.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Enhanced team morale by fostering a supportive and collaborative work a supportive and collaborative work environment.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Education
High School Diploma
- Completed Coursework: Early Childhood Development, 1990-1992
Skills
Outstanding service
Customer service
Merchandise display
Product recommendations
Time management
Multitasking strength
Interpersonal communication
Customer engagement
Results driven
Listening skills
Professional demeanor
Adaptable availability
Inventory management
Stocking and receiving
Visual merchandising
Product knowledge
Timeline
Sales Associate
Shoe Show
07.2012 - 04.2014Read More
Security Officer & Dispatcher
Beltway Plaza Mall (Quantum Company)
11.1999 - 04.2014Read More
Fike High School
High School Diploma
Read More