Dewie Abebe
Westminster
Summary
Dynamic professional with extensive experience as a Receptionist at The Terraces at Westminster, excelling in multi-line telephone operation and organization. Proven ability to enhance customer satisfaction through effective communication and a calm demeanor, while maintaining confidentiality and security. Committed to fostering a welcoming environment and promoting positive interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
The Terraces at Westminster
09.2017 - Current
- Utilized multi-line phone systems to handle high call volumes with professionalism and courtesy.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Community Living Assistant
Flying Colors of Success
03.2016 - 09.2017
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Maintained a safe and clean environment by following established safety protocols and procedures.
- Documented resident progress and communicated effectively with team members and families regarding care updates.
- Engaged residents in social and recreational activities to foster community integration and emotional well-being.
- Learned and adapted to various care techniques to meet diverse resident needs efficiently.
- Promoted inclusion by adapting activities and environments to accommodate varying abilities among the resident population.
Education
Social Work
Carroll Community College
Westminster, MD06-2016
Medical Office Transcription
Stratford Career Institute
03-2013
No Degree - Pharmacy Technician
Central Piedmont Community College
Charlotte, NC03-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Mail handling
- Multi-line telephone operation
- Information protection
- Mail distribution
- Security awareness
- Call redirection
- Positive and professional
- Calm demeanor
- Multitasking and prioritization
- Problem-solving
Certification
- ADULT FIRST/CPR AED- AMERICAN SAFETY & HEALTH INSTITUTE - June 2024-June 2026
- ServSafe Certification - January 2024 - January 2029
- Certified ServSafe Instructor & Registered ServSafe Examination Proctor February 2024 - February 2027
Timeline
Receptionist
The Terraces at Westminster
09.2017 - Current
Community Living Assistant
Flying Colors of Success
03.2016 - 09.2017
Social Work
Carroll Community College
Medical Office Transcription
Stratford Career Institute
No Degree - Pharmacy Technician
Central Piedmont Community College
Similar Profiles
Amy ElsaesserAmy Elsaesser
Life Enrichment Manager/Med Tech at Terraces At WestminsterLife Enrichment Manager/Med Tech at Terraces At Westminster
Regina MartinRegina Martin
Wellness Director at Terraces at LawrenceWellness Director at Terraces at Lawrence
Bryana SinclairBryana Sinclair
Caregiver at The Terraces at Park MarinoCaregiver at The Terraces at Park Marino
Douglas WoodDouglas Wood
Training NCO at US ArmyTraining NCO at US Army
Alice OrnelasAlice Ornelas
Sales Associate at TargetSales Associate at Target