Dewie Abebe
Westminster
Summary
Dynamic professional with extensive experience as a Receptionist at The Terraces at Westminster, excelling in multi-line telephone operation and organization. Proven ability to enhance customer satisfaction through effective communication and a calm demeanor, while maintaining confidentiality and security. Committed to fostering a welcoming environment and promoting positive interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
The Terraces at Westminster
09.2017 - Current
- Utilized multi-line phone systems to handle high call volumes with professionalism and courtesy.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Community Living Assistant
Flying Colors of Success
03.2016 - 09.2017
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Maintained a safe and clean environment by following established safety protocols and procedures.
- Documented resident progress and communicated effectively with team members and families regarding care updates.
- Engaged residents in social and recreational activities to foster community integration and emotional well-being.
- Learned and adapted to various care techniques to meet diverse resident needs efficiently.
- Promoted inclusion by adapting activities and environments to accommodate varying abilities among the resident population.
Education
Social Work
Carroll Community College
Westminster, MD06-2016
Medical Office Transcription
Stratford Career Institute
03-2013
No Degree - Pharmacy Technician
Central Piedmont Community College
Charlotte, NC03-2010
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Mail handling
- Multi-line telephone operation
- Information protection
- Mail distribution
- Security awareness
- Call redirection
- Positive and professional
- Calm demeanor
- Multitasking and prioritization
- Problem-solving
Certification
- ADULT FIRST/CPR AED- AMERICAN SAFETY & HEALTH INSTITUTE - June 2024-June 2026
- ServSafe Certification - January 2024 - January 2029
- Certified ServSafe Instructor & Registered ServSafe Examination Proctor February 2024 - February 2027
Timeline
Receptionist
The Terraces at Westminster
09.2017 - Current
Community Living Assistant
Flying Colors of Success
03.2016 - 09.2017
Social Work
Carroll Community College
Medical Office Transcription
Stratford Career Institute
No Degree - Pharmacy Technician
Central Piedmont Community College