Diamond Jaggers
Baltimore
Summary
Detail-oriented individual with exceptional communication and project management skills. Adept at handling multiple tasks effectively and efficiently in fast-paced environments. Recognized for providing a proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Developer
Park Heights Roofing
07.2024 - 03.2025
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Created and maintained database containing information on business proposals and contacts.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Played a pivotal role in the successful acquisition of new clients by crafting compelling proposals that showcased the company''s unique value proposition.
- Kept meticulous client notes and updated account information in company databases.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Program Coordinator
Reading Partners
08.2023 - 08.2024
- Successfully managed a one-one literacy intervention program in a Baltimore City School
- Administered reading assessments to students in grades kindergarten- fourth
- Enrolled 32 students in tutoring program
- Onboarded and coached over 40 volunteer tutors
- Created and maintained a weekly tutoring schedule for my sight
- Conducted over 100 one-on-one tutoring sessions with students in grades Kindergarten- fourth
- Tracked and monitored student progress
- Created and implemented individual reading plans (IRPS) for students Kindergarten-fourth
- Maintained fruitful relationship with school staff and volunteers
Disclosure Desk Specialist
NFM Lending
08.2020 - 08.2022
- Successfully review and disclose up to 600 initial closing disclosures and redisclosures per month
- Review Loan documents within Encompass software system to ensure accuracy and compliance to include Title Commitment, MI documents, and proof of deposit funds
- Prepare file contacts, itemizations, impounds, escrows, and preclosing documents
- Balance cash to close on both CD and 1003 forms by adding/adjusting fees and credits
- Send initial closing and change of circumstance disclosures to borrowers for electronic signature
Post Closer/Admin Assistant
Homeside Financial/Ultimate Staffing
05.2019 - 08.2020
- Successfully audit and close 160 loans per month
- Audit loan funding and closing documents within Encompass software system following HUD regulations to ensure accuracy and completion of information before submission to federal programs
- Submit and track insurance applications on the Federal Housing Administration (FHA) website and attach certificates of proof to loan applications within Encompass
- Communicate with multiple parties involved in the loan process to obtain required signatures, missing information and provide updates on loan completion timeline
- Complete the transfer and activation of conventional loan mortgage insurance payments (MIP) utilizing an Excel sheet to identify eligible loans and documents needed to complete the process
Residential Account Manager
The Dominion Group
12.2017 - 10.2018
- Identified fraudulent billing practices through diligent research and investigation of suspicious charges by a property management company which resulted in charge reversals and closure of nearly 80% of pending resident cases
- Conducted investigations into charge disputes which involved audit of appeal documentation, research into charges and the writing and presentation of a letter of determination to management
- Addressed resident concerns related to account balances and eviction status’ through 1:1 meeting to review payment history, support completion of court documents and discuss options for repayment
- Noted details and payment updates for resident cases within shared Excel file which allowed for easy data sharing between accounting department and property management
- Utilized 'Podio' project management software to document incoming leasing leads, set up property tours and manage contractor scheduling for multiple properties
- Delivered time-sensitive documents to leasing coordinators and kept digital copies of all rental applications
Substitute Office Team Member
Robert Half International
02.2016 - 12.2017
- Recognized by management for ability to adapt quickly and maintain professional relationships in multiple environments
- Southern Management: Acted in place of corporate executive assistant; managed multi-line phone system, sent email correspondence, printed/copied files, maintained conference room and breakroom, and directed visitors
- Prince George’s County Park Police: Logged and sent citation details to Prince George’s County Courts which supported the process of scheduling court hearings
- Instant Whip Foods: Received calls and processed food orders from various store vendors to be fulfilled by warehouse and delivered by drivers; Tracked delivery progress to ensure customers received accurate shipment information
- Bank of America/Jones LaSalle: Traveled to various Bank of America branches to conduct audits of the security deposit box records; Coordinated with Jones LaSalle organization remotely to ensure accurate tracking and completion of audit documentation
Education
Certificate - Digital Communications And Media
Full Sail University
Winter Park, FL10-2021
Certificate - Google IT Support Specialist
Merit America
Washington DC01-2020
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Curriculum implementation
- Student engagement
- Teacher support
- Progress monitoring
- Learning Facilitation
- Literacy support
- Digital marketing
- Social media tools
- Content creation
- Creative problem solving
- Graphic design
- Salesforce CRM
- Customer service
- Relationship building
Certification
- Paraprofessional Educator License – MD Department of Education.
Timeline
Business Developer
Park Heights Roofing
07.2024 - 03.2025
Program Coordinator
Reading Partners
08.2023 - 08.2024
Disclosure Desk Specialist
NFM Lending
08.2020 - 08.2022
Post Closer/Admin Assistant
Homeside Financial/Ultimate Staffing
05.2019 - 08.2020
Residential Account Manager
The Dominion Group
12.2017 - 10.2018
Substitute Office Team Member
Robert Half International
02.2016 - 12.2017
Certificate - Digital Communications And Media
Full Sail University
Certificate - Google IT Support Specialist
Merit America
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