DIAMOND PRAY
Brandywine
Summary
Professional grooming expert with a variety of experiences in animal husbandry and caretaking services. Extensive reputation for exemplary customer service and maintaining high standards in communication, safety procedures, and delivering quality results. Able to manage animal needs with care and compassion while building client trust and satisfaction. Energetic, creative, and articulate.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Executive Assistant
Unbreakable Enterprises, LLC
Temple Hills, MD
2019 - Current
- Implemented document management systems, improving accessibility and organization of files.
- Mentored junior administrative staff, fostering skills development and enhancing team performance.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Professional Dog Groomer
PetSmart
Waldorf, MD
2018 - 2019
- Developed positive relationships with clients, fostering loyalty through personalized service and follow-up care advice.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
Grooming Salon Leader
Petco Animal Supplies Inc.
01.2017 - 12.2018
- Coordinated with a team of managers and sales directors in the district to create budget and sales plans for the fiscal year
- Specialized in mastering customer service driven sales tactics and growing a team of store partners to the same level of proficiency.
- Led grooming team to deliver exceptional pet care and enhance customer satisfaction.
- Implemented training programs for groomers, improving service quality and staff efficiency.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Evaluated grooming services through client feedback, refining offerings to meet customer needs effectively.
Dog Groomer
Petco Animal Supplies Inc.
Washington, DC
2015 - 2017
- Provided high-quality grooming services for various dog breeds, ensuring client satisfaction.
- Maintained cleanliness and organization of grooming area to promote safety and efficiency.
- Assisted pet owners with breed-specific grooming advice, enhancing customer experience.
- Utilized specialized tools and equipment for bathing, clipping, and styling dogs effectively.
Dog Walker and Pet Sitter
Waggy Walkies
01.2013 - 01.2016
- Connected with clients to build a trustworthy relationship based on high quality customer service and strong work ethic
- Created a personal brand and expanded business through creative marketing tactics and personal discipline.
- Ensured proper leash handling techniques to promote safety during walks.
- Managed daily dog walking schedules to ensure timely and safe outings for multiple clients.
- Monitored canine health and behavior, reporting any concerns to pet owners promptly.
Corps Youth Program Leader
(ECC) Earth Conservation Corps
Washington, DC
01.2013 - 01.2016
- Overseer and coordinator for Corps At-Risk Youth Outreach Program
- Led and developed exotic animal presentations to youth groups and community services to foster education and conservation efforts for local wildlife.
- Developed and implemented youth engagement programs fostering environmental stewardship.
- Led workshops on conservation practices, enhancing participants' understanding of sustainable living.
- Collaborated with local organizations to expand resource networks and support for conservation activities.
- Care and handling of a variety of avian, fish, and reptile species on location.
Education
High School Graduate -
Gwynn Park High School
01-2013
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Customer Service-oriented
- Expert animal husbandry
Certification
- Certified Dog Groomer - 2015 to Current day as per Petco certification program
Timeline
Grooming Salon Leader
Petco Animal Supplies Inc.
01.2017 - 12.2018
Dog Walker and Pet Sitter
Waggy Walkies
01.2013 - 01.2016
Corps Youth Program Leader
(ECC) Earth Conservation Corps
01.2013 - 01.2016
Executive Assistant
Unbreakable Enterprises, LLC
2019 - Current
Professional Dog Groomer
PetSmart
2018 - 2019
Dog Groomer
Petco Animal Supplies Inc.
2015 - 2017
High School Graduate -
Gwynn Park High School