Diamond Vincent
Upper Marlboro
Summary
Committed public servant displays sound judgment under pressure in life-threatening and emergency scenarios and situations. Watchful and diplomatic professional preserves public safety, fights crime and prevents loss of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Officer I Unarmed
Kaiser Permanente
11.2023 - Current
- Baggage check
- Wanding
- Securing prohibited items
- Greeting all staff and visitors of the facility
- Guarding entry points and Passive weapon machine
- Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, and recoding activity in daily activity reports.
- Vistelar De Escalation training
Security Guard (Unarmed)
Capital city solutions
06.2023 - 11.2023
- Checking in guest, by verifying all visitors ID's
- Keeping area secured by patrolling the property and reporting any suspicious activity or visitors
- Monitoring CCTV cameras
- Updated shift logs and wrote daily reports to keep track of security activities and incidents.
Security Guard
CSC
07.2017 - 07.2023
- Followed established procedures and policies and posted orders to include enforcement of company rules, policies, and regulations
- Monitored and authorized the entrance and departure of employees, visitors, and other persons
- Communicated with supervisors regarding any issues that occurred while on duty
- Greeted tenants and guests as they entered and left the property
- Checked and secured building entrances
- Monitored loading dock and recorded all activity in a daily officer report
Unarmed Security Officer (Licensed)
Allied Universal
10.2022 - 01.2023
- Ensured guests felt welcomed at Smithsonian Museum
- Inspected buildings, equipment, and access points permitting entry
- Monitored CCTV security cameras
- Provided security at Smithsonian Museum facility
- Ensured building was locked and secured at end of every shift
Customer Service Representative
Sp Plus Parking
08.2021 - 09.2022
- Greeted customers
- Managed customer accounts
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
Crew Member
Starbucks
01.2018 - 10.2021
- Gave every customer immediate and undivided attention
- Calculated charges, issued bills and collected payments
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Consistently held the position of best performing store in the region
- Replenished salad bar items when dressings, toppings, lettuce and fruit were running low
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Education
High school or equivalent in Child Development -
Crossland High School
Camp Springs, MD01.2017
Skills
- Customer service
- Surveillance
- Search and seizure
- Evidence storage
- Patrol techniques
- De-escalation techniques
- Emergency and non-emergency response
- Team collaboration
- Surveillance techniques
- Report writing
- Reporting and documentation
Certification
- CPR Certification
- BLS Certification
- Guard Card
Timeline
Officer I Unarmed
Kaiser Permanente
11.2023 - Current
Security Guard (Unarmed)
Capital city solutions
06.2023 - 11.2023
Unarmed Security Officer (Licensed)
Allied Universal
10.2022 - 01.2023
Customer Service Representative
Sp Plus Parking
08.2021 - 09.2022
Crew Member
Starbucks
01.2018 - 10.2021
Security Guard
CSC
07.2017 - 07.2023
High school or equivalent in Child Development -
Crossland High School
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