Diamond Walters Murray
Germantown
Summary
Detail-oriented professional with 7 years of experience in healthcare services, specializing in scheduling and electronic record management. Seeking to transition into an Administrative Assistant role. Demonstrated expertise in customer service and coordinating operations in fast-paced environments. Proven track record of effective communication and handling sensitive information with discretion.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
AllerVie Health
Germantown
10.2024 - Current
- Streamline day-to-day clerical support through efficient filing, data entry, and document preparation.
- Organize physical and digital filing systems for over 1,000 documents, reducing retrieval time by 40%.
- Respond to emails and phone inquiries, promptly resolving issues or directing to appropriate team members.
- Coordinate healthcare marketers' lunch events with providers, ensuring punctual delivery and dietary needs.
- Manage confidential information in strict adherence to company policies and privacy standards.
Assistant Manager of Benefits
The Alliance for Positive Change
New York
08.2019 - 09.2024
- Facilitated the enrollment process for 250 patients monthly, and successfully enrolled 50 patients daily through the NY State of Health Marketplace.
- Reviewed the insurance module in Sexually Transmitted Disease (STD) Electronic Medical Records (EMR) to identify uninsured patients for eligibility assessment.
- Updated the insurance module regularly to enhance billing accuracy and prepare for potential back-billing.
Care Coordinator
The Alliance for Positive Change
New York
05.2018 - 08.2019
- Managed caseload for approximately 60 clients, documenting progress toward Care Plan goals.
- Conducted physical outreach for 50% of clients to promote adherence to self-care protocols.
- Tracked client progress through written reports and agency databases, ensuring timely updates.
- Monitored psycho-social issues related to medication refills, office visits, and lab results.
Community Health Educator
Peace Corps
02.2016 - 04.2018
- Organized soccer program with local leaders, educating 59 junior high students on HIV, AIDS, and malaria prevention.
- Secured $5,000 USAID grant to construct 17 household latrines, improving sanitation and reducing open defecation.
- Spearheaded school garden project funded by $300 USAID Food Security Seed Grant for hunger relief among children ages 5 to 13.
Education
Master of Science - Global Affairs
New York University
New York, NY05.2022
Bachelor of Arts - Human Development
State University of New York College at Oswego
Oswego, NY12.2015
Skills
- Microsoft Office (Word, Excel, Outlook)
- Appointment Scheduling & Calendar Management
- Data Entry & Electronic Records (EMR)
- Multitasking & Time Management
Timeline
Administrative Assistant
AllerVie Health
10.2024 - Current
Assistant Manager of Benefits
The Alliance for Positive Change
08.2019 - 09.2024
Care Coordinator
The Alliance for Positive Change
05.2018 - 08.2019
Community Health Educator
Peace Corps
02.2016 - 04.2018
Master of Science - Global Affairs
New York University
Bachelor of Arts - Human Development
State University of New York College at Oswego
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