Diana Ayala
Fort Washington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Rainbow Shops
05.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new, and potential customers.
Salon Owner/Operator
The Beauty Garden LLC
10.2021 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
Crew Member
Chipotle
11.2022 - 06.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Manager
Los Pinos Lodge
02.2018 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
Education
BBA - Business And Managerial Economics
Universidad De Aquino Bolivia
Cochabamba, BO05-2027
High School Diploma -
Nuestra Señora De La Paz
Cochabamba, BO12-2021
Associate of Technology - Computer And Information Systems
Instituto Maria Auxiliadora
Cochabamba, BO12-2020
Skills
- Customer service
- Teamwork and collaboration
- Interpersonal
- Problem-solving skills
- Business administration
- Financial management
- Attention to detail
- Adaptable Learning agility
- Bilingual
- Dexterous
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Rainbow Shops
05.2025 - Current
Crew Member
Chipotle
11.2022 - 06.2023
Salon Owner/Operator
The Beauty Garden LLC
10.2021 - Current
Manager
Los Pinos Lodge
02.2018 - 02.2023
BBA - Business And Managerial Economics
Universidad De Aquino Bolivia
High School Diploma -
Nuestra Señora De La Paz
Associate of Technology - Computer And Information Systems
Instituto Maria Auxiliadora
Similar Profiles
Trinity AndersonTrinity Anderson
Retail Manager at Rainbow ShopsRetail Manager at Rainbow Shops
Cheryl ChandCheryl Chand
Sales Associate at Rainbow ShopsSales Associate at Rainbow Shops
Joi DaniyanJoi Daniyan
Jr Assistant Manager at Rainbow ShopsJr Assistant Manager at Rainbow Shops
Niya S. PowellNiya S. Powell
Corporate Services Consultant at CBRE, INCCorporate Services Consultant at CBRE, INC
Kyle D. GrahnKyle D. Grahn
Assistant Vice President - PEMA Project Manager at MarshAssistant Vice President - PEMA Project Manager at Marsh