Diana Calina

L2 support in Agile management, identifying and troubleshooting client issues reproducible in digital channels (app, Bankflex, self-service terminals), ensuring rapid resolution.

Responsible for assessing and approving credit applications for individual clients, providing tailored financial advice, ensuring compliance with company policies and regulations, and managing client relationships to support business growth.

Responsible for managing client accounts, providing personalized financial services, resolving account-related issues, and ensuring client satisfaction by offering tailored banking solutions.

Responsible for handling customer transactions, processing payments, maintaining accurate cash drawers, and providing excellent customer service in a retail or banking environment.