Diana Castro-Crider
Germantown
Summary
Experienced with community engagement, including developing and implementing outreach programs. Utilizes strong communication and relationship-building skills to foster community support and participation. Knowledge of organizing events and initiatives to meet community needs effectively.
Overview
9
9
years of professional experience
Work History
Care Manager
Sheppard Pratt
01.2024 - Current
- Provide case management services to students, parents, and families with economic and/or social needs such as housing, healthcare, employment assistance, food, clothing, education, and other services
- Organize, coordinate, and facilitate a wide variety of meetings, workshops, presentations, activities, and events to develop partnerships between families and schools
- Collaborate with the Social Worker, therapist, mentor, school staff, and community partners in providing comprehensive care while maintaining strict confidentiality of client information
Community School Coordinator
Sheppard Pratt
12.2022 - 12.2023
- Coordinated educational, recreational, parenting, health education classes, etc
- Planned and coordinated outreach programming and other support services for parents/families within the school community
- Community engagement and building reports with local organizations allowed the Community Coordinator to organize and collect Christmas gifts for over 75 kids, averaging 3 gifts per kid
Research Specialist
Research and Business Development Center (RBDC)
09.2021 - 12.2021
- Gather data from primary and secondary sources
- Analyze data to provide better insights to our client (Grand Teton Council Boy Scouts of America) and be able to increase revenue
- Present findings to a client based on evaluations and analysis to recommend a proposal for better facility improvements
Member Service Representative
BCU Credit Union
01.2021 - 07.2021
- Able to handle diverse financial transactions, and adapt to a changing environment
- Collaborate with a coworker to maximize customer satisfaction and sales
- Served the needs of members daily with $75,000 in sales, solving everyday needs and utilizing resources
- Following through with any complex issues members might have, utilizing resources
Universal Banker
Capital One Bank
03.2016 - 04.2018
- Helped diverse customers reach their financial goals by recommending the company’s resources
- Built reports with customers resulting in a high customer satisfaction rating
- Trained 3 coworkers in understanding how to use the systems and what resources were available
Education
Bachelor of Science - Business Management
Brigham Young University – Idaho
Rexburg, ID04.2022
Certificate in Business Management -
Brigham Young University, Idaho
Rexburg, ID05.2019
Skills
- Fluent in Spanish
- Problem-solving
- Critical thinking
- Teamwork
- Proficient in different art forms
- Interior design enthusiast
Community Service
- Student Advocate, Identity Inc., Gaithersburg, MD, 09/06, 05/07, Mentored and served as a positive role model for teenage Latino students.
- Young Women’s Counselor, The Church of Jesus Christ of Latter-Day Saints, Germantown, MD, 01/19, 12/19, Served as a Young Women’s counselor to help teenage girls learn and develop skills that will serve them in their everyday lives.
- Primary Music Teacher, The Church of Jesus Christ of Latter-Day Saints, Germantown, MD, 07/21, 05/22, Help children between the ages of 3- and 12-year-old learn songs in an interactive and fun way.
Timeline
Care Manager
Sheppard Pratt
01.2024 - Current
Community School Coordinator
Sheppard Pratt
12.2022 - 12.2023
Research Specialist
Research and Business Development Center (RBDC)
09.2021 - 12.2021
Member Service Representative
BCU Credit Union
01.2021 - 07.2021
Universal Banker
Capital One Bank
03.2016 - 04.2018
Bachelor of Science - Business Management
Brigham Young University – Idaho
Certificate in Business Management -
Brigham Young University, Idaho
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