Diana Castro-Crider
Germantown
Summary
Experienced with community engagement, including developing and implementing outreach programs. Utilizes strong communication and relationship-building skills to foster community support and participation. Knowledge of organizing events and initiatives to meet community needs effectively.
Overview
9
9
years of professional experience
Work History
Care Manager
Sheppard Pratt
Gaithersburg, MD
01.2024 - Current
- Provide case management services to students, parents, and families with economic and/or social needs such as housing, healthcare, employment assistance, food, clothing, education, and other services
- Organize, coordinate, and facilitate a wide variety of meetings, workshops, presentations, activities, and events to develop partnerships between families and schools
- Collaborate with the Social Worker, therapist, mentor, school staff, and community partners in providing comprehensive care while maintaining strict confidentiality of client information
Community School Coordinator
Sheppard Pratt
Gaithersburg, MD
12.2022 - 12.2023
- Coordinated educational, recreational, parenting, health education classes, etc
- Planned and coordinated outreach programming and other support services for parents/families within the school community
- Community engagement and building reports with local organizations allowed the Community Coordinator to organize and collect Christmas gifts for over 75 kids, averaging 3 gifts per kid
Research Specialist
Research and Business Development Center (RBDC)
Rexburg, Remote
09.2021 - 12.2021
- Gather data from primary and secondary sources
- Analyze data to provide better insights to our client (Grand Teton Council Boy Scouts of America) and be able to increase revenue
- Present findings to a client based on evaluations and analysis to recommend a proposal for better facility improvements
Member Service Representative
BCU Credit Union
Chevy Chase, MD
01.2021 - 07.2021
- Able to handle diverse financial transactions, and adapt to a changing environment
- Collaborate with a coworker to maximize customer satisfaction and sales
- Served the needs of members daily with $75,000 in sales, solving everyday needs and utilizing resources
- Following through with any complex issues members might have, utilizing resources
Universal Banker
Capital One Bank
Rockville, MD
03.2016 - 04.2018
- Helped diverse customers reach their financial goals by recommending the company’s resources
- Built reports with customers resulting in a high customer satisfaction rating
- Trained 3 coworkers in understanding how to use the systems and what resources were available
Education
Bachelor of Science - Business Management
Brigham Young University – Idaho
Rexburg, ID04.2022
Certificate in Business Management -
Brigham Young University, Idaho
Rexburg, ID05.2019
Skills
- Fluent in Spanish
- Problem-solving
- Critical thinking
- Teamwork
- Proficient in different art forms
- Interior design enthusiast
Community Service
- Student Advocate, Identity Inc., Gaithersburg, MD, 09/06, 05/07, Mentored and served as a positive role model for teenage Latino students.
- Young Women’s Counselor, The Church of Jesus Christ of Latter-Day Saints, Germantown, MD, 01/19, 12/19, Served as a Young Women’s counselor to help teenage girls learn and develop skills that will serve them in their everyday lives.
- Primary Music Teacher, The Church of Jesus Christ of Latter-Day Saints, Germantown, MD, 07/21, 05/22, Help children between the ages of 3- and 12-year-old learn songs in an interactive and fun way.
Timeline
Care Manager
Sheppard Pratt
01.2024 - Current
Community School Coordinator
Sheppard Pratt
12.2022 - 12.2023
Research Specialist
Research and Business Development Center (RBDC)
09.2021 - 12.2021
Member Service Representative
BCU Credit Union
01.2021 - 07.2021
Universal Banker
Capital One Bank
03.2016 - 04.2018
Bachelor of Science - Business Management
Brigham Young University – Idaho
Certificate in Business Management -
Brigham Young University, Idaho