Diana Frederick
Port Deposit
Summary
Accomplished Director of Operations with a proven track record at Humana Society of Harford County, enhancing operational efficiency and fostering team leadership. Expert in strategic planning and execution, significantly improving organizational productivity. Skilled in customer relations, ensuring high satisfaction levels. Achieved notable growth through process improvement and effective operations oversight.
Overview
16
16
years of professional experience
Work History
Director of Operations
Humane Society of Harford County
09.2021 - 09.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
Operations Manager
The Amish Farm and House
04.2016 - 02.2020
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Paraprofessional
Solanco School District
01.2009 - 05.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Reservations Manager
Jellystone Park Camp Resorts
06.2014 - 04.2016
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
Education
High School Diploma -
Realschule Am Europakanal
Germany07-1993
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Process improvement
- Team leadership
- Customer service
- Customer relations
Accomplishments
- Achieved much higher adoptions by retraining staff, having weekly one on ones with management staff.
Languages
German
Native or Bilingual
Timeline
Director of Operations
Humane Society of Harford County
09.2021 - 09.2024
Operations Manager
The Amish Farm and House
04.2016 - 02.2020
Reservations Manager
Jellystone Park Camp Resorts
06.2014 - 04.2016
Paraprofessional
Solanco School District
01.2009 - 05.2016
High School Diploma -
Realschule Am Europakanal
Similar Profiles
Iselin CrosbyIselin Crosby
Facilitator and Education Events Assistant at Seattle Humane: The Humane Society For Seattle/king CountyFacilitator and Education Events Assistant at Seattle Humane: The Humane Society For Seattle/king County
Cameron SvensonCameron Svenson
Volunteer at Broome County Humane SocietyVolunteer at Broome County Humane Society
Abigail NewellAbigail Newell
Volunteer at Humane Society Of Charles CountyVolunteer at Humane Society Of Charles County