Diana Hall
Owings Mills,MD
Summary
Multifaceted professional with strong background in project support and leadership, ready to drive results and adapt to changing needs. Demonstrates exceptional skills in team collaboration, problem-solving, and effective communication. Known for reliability, organizational excellence, and adaptability with the ability to manage multiple priorities seamlessly. Equipped to support project success through strategic planning and meticulous execution.
Overview
13
13
years of professional experience
Work History
Project Specialist
Insight Global / First Citizens Bank
11.2024 - Current
- Support the O365 Migration end to end project.
- Utilize Clarity, Jira, and Confluence to manage project schedules, track issues, and communicate status across cross-functional teams.
- Prepare monthly invoice processing, in Coupa and cost plans in Clarity with attention to detail.
- Assist in the development of detailed project plans, ensuring proper resource allocation and scheduling.
- Liaison between project teams and client, fostering positive relationships through clear communication channels such as; Teams, Outlook, and Ad-hoc meetings.
Project Analyst
Insight Global / Fiserv
12.2023 - 09.2024
- Collaboratively worked with project managers to ensure program alignment and modifications are identified on the program plan to track from conception to completion.
- Facilitated weekly project status meetings.
- Participated in User Acceptance Testing before the project's Go-live.
- Conducted monthly Clarity brown bag training for the project management support team.
- Tracked project milestones, reducing instances of missed deadlines by 85%.
Project Coordinator
Insight Global / T - Mobile
05.2020 - 11.2022
- Managed and approved 60 - 75 project change requests in ServiceNow weekly.
- Collaboratively worked with the acquisition team on the processing of Purchase Orders, reconciling, and tracking invoices in Salesforce and Ariba.
- Managed daily and ad-hoc reporting to analyze quarterly resource allocations utilizing Clarity, and MagentaBuilt.
- Engaged with external vendors and suppliers to obtain quotes for materials needed for construction sites.
- Supported the Construction DevOps team on processing purchase orders (POs) in Ariba.
- Ran daily Power BI data reports for project status meeting.
- Tracked project issues in Jira, and collaboratively worked with site developers and external vendors on delayed equipment orders.
Project Manager
Insight Global / Verizon
04.2019 - 05.2020
- Managed Tax IT projects that are scheduled for decommission in Clarity PPM.
- Tracked project milestones and identified bottlenecks and issues in Jira.
- Facilitated project status meetings with cross-functional teams, including stakeholders and Directors.
- Collaborated with developers on user acceptance testing.
- Trained junior staff as requested on how to enter project hours against their respective projects using the Clarity project management tool.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Project Administrator
TCS Consulting / Avis Budget Group
08.2018 - 04.2019
- Managed the administration and implementation of the PM tool suites; Clarity and SharePoint.
- Collaborated with IT Business Partners to continuously improve the new project intake process workflow.
- Processed resource deactivation and project modifications in Clarity.
- Performed project conversions from Idea to new project creation upon approval from Business owner.
- Coached and mentored the end user community on the PPM Clarity tool.
- Managed Clarity Month-End and Year-End processing for the enterprise user environment to ensure SOX Compliance.
- Created new folders SharePoint.
- Developed monthly SharePoint widgets to announce upcoming changes to the platform.
Sr. Project Coordinator
TEKsystems / AMTRAK
11.2017 - 08.2018
- Provided administrative and logistical support including meeting arrangements, and project status tracking, and managed the document repository.
- Managed the SharePoint site for the Enterprise Program Management Office.
- Assisted Project Managers in contract administration and project administration initiatives.
- Managed the Director’s schedule and communications within the Enterprise Program Management Office.
- Performed a wide range of logistics responsibilities such as; processing of vendor payments, and administration of project revisions.
- Managed onboarding requests to ensure new hires are set up with user accounts and established software and hardware accessibility upon their new start date.
Business Analyst
TEKsystems / Leidos
02.2016 - 11.2017
- Developed Standard Operations Procedures (SOPs) for new hires to follow as a guide as they become acclimated to the team and office environment.
- Facilitated weekly status meetings with the technical team and external stakeholders.
- Collaborated with the Master Scheduler and finance team on project closeouts to ensure accurate procedures were met in scope and on time.
- Assisted in writing technical documents as requested.
- Proposal coordination support including but not limited to; working with the proposal team on required edits and formatting redesign, developing standard templates for all future proposals ensuring established guidelines are adhered to.
- Managed the production of proposal drafts and final text and graphics outcomes.
- Facilitated bid reviews and project status meetings to ensure all tasks and responsibilities are allocated to assigned resources.
Jr. Project Manager
TEKsystems / Dimension Data
02.2015 - 02.2016
- Facilitated weekly project status meetings, collaborated with cross-functional teams to get project status, identify and tracked project risks and issues onto raid log.
- Successfully worked with internal stakeholders to assist the PMs in driving cohesiveness among the project management office to meet aggressive project schedule timelines.
- Managed all project artifacts utilizing SharePoint, Google Docs and the Daptiv PPM tool.
Project Coordinator
CareFirst BCBS
02.2014 - 02.2015
- Managed Clarity access to new hire resources every week, including but not limited to; assigning resource task assignments, and timesheet adjustments as requested.
- Developed test cases for Clarity 13.1 to 13.3 upgrade which included running test scripts and logging any defects accordingly.
- Created Standard Operation Procedure (SOP) documents on how to use the Clarity tool for new resources.
- Managed Clarity users by adding, removing, and confirming access as well as moving new or existing end-user accounts and administering permissions and access rights accordingly.
- Conducted training for new hires on how to enter and submit their timesheets in Clarity, as well as led one-on-one training on adding tasks on a specified project as requested.
Project Coordinator, CTR
MedImmune
05.2012 - 10.2013
- Effectively coordinated project management tasks for multiple individual projects. Some tasks include but are not limited to; drafting of statement of work as requested, resource planning, managing deliverable targets, and project closure.
- Monitored project schedule to ensure all milestones were being met and communicated status to Project Managers.
- Facilitated weekly Steering Committee meetings and provided feedback to the project managers, as well as tracked risks, issues, and actions via SharePoint and Clarity.
- Provided updates to leadership on a needed basis regarding the project and project team.
- Supported the project managers with specified data and user access using the project server and MS Project.
- Managed new hire processes and procedures; reviewed resumes, scheduled in-person interviews, prepared onboarding packets, and new hire training facilitation.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH05-2027
Skills
- Interpersonal Skills
- Relationship Building
- Detail-oriented
- Team Leadership
- Problem-solving abilities
- Effective Communication
Timeline
Project Specialist
Insight Global / First Citizens Bank
11.2024 - Current
Project Analyst
Insight Global / Fiserv
12.2023 - 09.2024
Project Coordinator
Insight Global / T - Mobile
05.2020 - 11.2022
Project Manager
Insight Global / Verizon
04.2019 - 05.2020
Project Administrator
TCS Consulting / Avis Budget Group
08.2018 - 04.2019
Sr. Project Coordinator
TEKsystems / AMTRAK
11.2017 - 08.2018
Business Analyst
TEKsystems / Leidos
02.2016 - 11.2017
Jr. Project Manager
TEKsystems / Dimension Data
02.2015 - 02.2016
Project Coordinator
CareFirst BCBS
02.2014 - 02.2015
Project Coordinator, CTR
MedImmune
05.2012 - 10.2013
Bachelor of Arts - Psychology
Southern New Hampshire University
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