Diana Hernandez

• Provided the first friendly face at the Multilingual Welcome Center by providing families with details for their exam appointments and coordinating the phone line so that families can receive the crucial details regarding their child's education.
• Maintained a stream of communication with students and families both in English, but chiefly Spanish, between the examination as well as the delivery of exam results. The discussions often providing the families with details to the subsequent educational procedures.
• Developed effective training materials for new Testing Administrators, ensuring consistency across all team members.
• Administered and proctored the Wisconsin-Delaware-Arkansas (WIDA) English language evaluation exams to new-coming students at the school system's international point of entry.
  Oftentimes implemented the Spanish language to ensure this international student body understood the exam's demands.

Summary

Dynamic bilingual Testing Administrator from Welcome Center, adept at exam processes and enhancing multilingual communication. Proficiently administering WIDA exams. Demonstrates exceptional organizational skills and a passion for interacting with diverse families, ensuring their seamless integration into the educational system.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

Summary

Friendly Starbucks Barista at Target, good in time management and fostering positive customer experiences. Excelled in creating personalized beverages, boosting sales , and resolving complaints to enhance loyalty. Skilled in training new staff. Achieved consistent attendance, contributing to a collaborative and efficient work environment.