Diana Hernandez

Glen Burnie

Summary

A dvnamic professional with extensive experience in customer service, education administration, and multilingual communication. Adept at collaborating with others while ensuring high-quality service and consistently providing outstanding service in fast-paced and diverse environments.

Overview

years of professional experience

Work History

Data Entry Administrator

Automated Health Systems Inc.

Elkridge

02.2025 - Current

Checked completed work for errors or duplicate information before submission.
Researched and updated customer records in database system.
Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
Analyzed effectiveness of data entry equipment to secure data integrity across entire system.
Organized and maintained documents, files and records.
Contributed innovative ideas and solutions to enhance team performance and outcomes.

General Merchandise Expert

Target

Glen Burnie

03.2022 - Current

Proficient in retail business operations by processing customer transactions efficiently and accurately, ringing up purchases and handling various payment methods such as cash, credit, and debit cards. Balancing the cash drawer at the end of each shift, ensuring accurate cash management and reconciliation.
Well-versed in general merchandise areas, ensuring that sales floors are properly zoned, stocked, and accurately signed and priced, providing a visually appealing and organized environment for customers.
Acknowledge and assist guests while effectively managing workload, minimizing disruptions, and collaborating with leadership to prioritize tasks based on business demands and customer needs.
Consistently adhere to established processes with meticulous attention to detail, fostering a culture of ethical conduct, safety, and compliance by following all safety protocols and best practices.
Responsible for stocking, organizing, and selling merchandise, as well as operating handheld scanners and other technological equipment to complete multiple tasks efficiently within set timeframes.

Testing Administrator

Multilingual welcome center

Catonsville

07.2023 - 01.2025

Administer and proctor the evaluation exams for newly arrived students at the school system's international point of entry.
Serve as the initial point of contact while providing families with essential information regarding their exam appointments and managing the phone line to ensure timely communication of critical details related to their education.
Maintain consistent communication with students and families in both English and Spanish, facilitating updates between examinations and the delivery of results, while guiding them through the subsequent steps of the educational process.
Develop comprehensive training materials for new testing administrators, ensuring uniformity and high standards across all team members.
Managed digital database of appointments and student records, consistently ensuring adherence to safety and privacy regulations.

Education

High School Diploma -

Lansdowne High School

Baltimore, MD

05-2022

Skills

Proficient in MS Word, MS Teams, and MS Excel Customer service, Communication, Collaboration, Problem solving, Critical thinker, Computer Proficiency, Bilingual: fluent English & Spanish

Areas of expertise

Improvement | Cross- functional Team Lead | Bilingual Communication

Timeline